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Install error leads to 3ds not loading, stuck on HSDS.dlm

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JAMOY
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1967 Views, 2 Replies
‎08-18-2014 07:11 AM
‎08-18-2014 07:11 AM

Install error leads to 3ds not loading, stuck on HSDS.dlm

Hi guys, im extremely frustrated at this. It started two days ago when my student edition of 3ds max 2013 stoped working, it would load onto the main screen then when i try to click off the welcome screen it would freeze and become unrecoverable. No error messages would appear except "This program has stoped working" so i tryed repairing it but i got the same thing.

 

Then i completely uninstalled all Autodesk products and downloaded 3ds max 2015 from the student website, everything installs fine except apparently the 3ds max 2015 part failed. i took a look at the install log but it says that it installed fine...

 

2014/8/18:12:22:14	Jamie	JAMIE-PC	=== Setup started on JAMIE-PC by Jamie ===
2014/8/18:12:22:14	Jamie	JAMIE-PC	Path_Length: 148
2014/8/18:12:22:14	Jamie	JAMIE-PC	Current Directory K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm
2014/8/18:12:22:14	Jamie	JAMIE-PC	Launch 
2014/8/18:12:22:14	Jamie	JAMIE-PC	CommandLine			
2014/8/18:12:22:14	Jamie	JAMIE-PC	Path_Length: 148
2014/8/18:12:22:14	Jamie	JAMIE-PC	Current Directory K:\Temp\_AIBA97.tmp
2014/8/18:12:22:17	Jamie	JAMIE-PC	=== Setup ended ===

2014/8/18:12:22:15	Jamie	JAMIE-PC	=== Setup started on JAMIE-PC by Jamie ===
2014/8/18:12:22:15	Jamie	JAMIE-PC	Path_Length: 148
2014/8/18:12:22:15	Jamie	JAMIE-PC	Current Directory K:\Temp\_AIBA97.tmp
2014/8/18:12:22:15	Jamie	JAMIE-PC	Launch 
2014/8/18:12:22:16	Jamie	JAMIE-PC	PageOpen	LaunchDialog		
2014/8/18:12:39:35	Jamie	JAMIE-PC	PageOpen	LicenseDialog		
2014/8/18:12:39:37	Jamie	JAMIE-PC	PageOpen	ProductInfoDialog		
2014/8/18:12:40:21	Jamie	JAMIE-PC	PageOpen	ProductSelectionDialog2		
2014/8/18:12:40:23	Jamie	JAMIE-PC	PageOpen	FullProgressDialog		
2014/8/18:12:40:23	Jamie	JAMIE-PC	Installing Microsoft Visual C++ 2012 Redistributable (x86): "K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\3rdParty\x86\VCRedist\2012\vcredist_x86.exe" /install /quiet /norestart
2014/8/18:12:40:34	Jamie	JAMIE-PC	Install	Microsoft Visual C++ 2012 Redistributable (x86)	Succeeded	
2014/8/18:12:40:34	Jamie	JAMIE-PC	Installing Microsoft Visual C++ 2012 Redistributable (x64): "K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\3rdParty\x64\VCRedist\2012\vcredist_x64.exe" /install /quiet /norestart
2014/8/18:12:40:36	Jamie	JAMIE-PC	Install	Microsoft Visual C++ 2012 Redistributable (x64)	Succeeded	
2014/8/18:12:40:36	Jamie	JAMIE-PC	Installing DirectX® Runtime: "K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\3rdParty\DirectX\DXSETUP.exe" /silent
2014/8/18:12:40:44	Jamie	JAMIE-PC	Install	DirectX® Runtime	Succeeded	
2014/8/18:12:40:44	Jamie	JAMIE-PC	Installing Autodesk® Material Library 2015:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2015" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0264-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="Microsoft Visual C++ 2008 SP1 Redistributable (x86),;;;;" ADSK_SOURCE_ROOT="K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/8/18:12:40:56	Jamie	JAMIE-PC	Install	Autodesk® Material Library 2015	Succeeded	
2014/8/18:12:40:56	Jamie	JAMIE-PC	Installing Autodesk® Material Library 2015 - Base Image Library:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2015" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0264-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="{427F733F-4D6C-45BC-9324-EB743104C321},;;;;" ADSK_SOURCE_ROOT="K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/8/18:12:41:04	Jamie	JAMIE-PC	Install	Autodesk® Material Library 2015 - Base Image Library	Succeeded	
2014/8/18:12:41:04	Jamie	JAMIE-PC	Installing Autodesk® Material Library 2015 - Medium Resolution Library:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2015" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0264-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="{427F733F-4D6C-45BC-9324-EB743104C321},;;;;" ADSK_SOURCE_ROOT="K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/8/18:12:41:23	Jamie	JAMIE-PC	Install	Autodesk® Material Library 2015 - Medium Resolution Library	Succeeded	
2014/8/18:12:41:23	Jamie	JAMIE-PC	Installing Autodesk Application Manager: "K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\x86\ADAPPLICATIONMANAGER\AdApplicationManager-WebInstaller.exe" 
2014/8/18:12:41:46	Jamie	JAMIE-PC	Install	Autodesk Application Manager	Succeeded	
2014/8/18:12:41:48	Jamie	JAMIE-PC	Installing Autodesk® 3ds Max 2015:  TRANSFORMS="K:\Temp\_AIBA97.tmp\x64\max\3dsMax-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" INSTALLDIR="K:\Program Files\Autodesk\3ds Max 2015\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/8/18:12:47:15	Jamie	JAMIE-PC	Install	Autodesk® 3ds Max 2015	Succeeded	
2014/8/18:12:47:16	Jamie	JAMIE-PC	Installing Autodesk® Populate Data for 3ds Max 2015:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2015" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0264-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" ADSK_SOURCE_ROOT="K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/8/18:12:49:53	Jamie	JAMIE-PC	Install	Autodesk® Populate Data for 3ds Max 2015	Succeeded	
2014/8/18:12:49:53	Jamie	JAMIE-PC	Installing Autodesk® 3ds Max 2015 SP1: "K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\x64\Patch\3dsMax2015_SP1.exe" /q
2014/8/18:12:49:57	Jamie	JAMIE-PC	Install	Autodesk® 3ds Max 2015 SP1	Failed	Failure is ignored, Result=1635
2014/8/18:12:49:57	Jamie	JAMIE-PC	Installing Autodesk® Backburner 2015:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2015" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0264-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" ADSK_SOURCE_ROOT="K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/8/18:12:50:08	Jamie	JAMIE-PC	Install	Autodesk® Backburner 2015	Succeeded	
2014/8/18:12:50:08	Jamie	JAMIE-PC	Installing Autodesk® DirectConnect 2015:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2015" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0264-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;Autodesk® DirectConnect 2015 HF1,;;" ADSK_SOURCE_ROOT="K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/8/18:12:50:59	Jamie	JAMIE-PC	Install	Autodesk® DirectConnect 2015	Succeeded	
2014/8/18:12:51:06	Jamie	JAMIE-PC	Install	Autodesk® DirectConnect 2015 HF1	Succeeded	
2014/8/18:12:51:06	Jamie	JAMIE-PC	Installing Autodesk® Inventor Server Engine For 3ds Max 2015:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2015" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0264-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;Autodesk® Inventor Server Engine For 3ds Max 2015 SP1,;;" ADSK_SOURCE_ROOT="K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/8/18:12:51:31	Jamie	JAMIE-PC	Install	Autodesk® Inventor Server Engine For 3ds Max 2015	Succeeded	
2014/8/18:12:51:37	Jamie	JAMIE-PC	Install	Autodesk® Inventor Server Engine For 3ds Max 2015 SP1	Succeeded	
2014/8/18:12:51:37	Jamie	JAMIE-PC	Installing Autodesk® Revit® 2015 Interoperability for Autodesk® 3ds Max and 3ds Max Design 2015:  C_APP_NAME=3dsMax C_APP_VER=2015 C_RES=ENU RX_CF="Revit Interoperability 2015" ADDLOCAL=RevitEngine,RPC,MACRO INSTALLDIR="K:\Program Files\Autodesk\"  ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2015" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0264-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" ADSK_SOURCE_ROOT="K:\Downloads\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/8/18:12:52:19	Jamie	JAMIE-PC	Install	Autodesk® Revit® 2015 Interoperability for Autodesk® 3ds Max and 3ds Max Design 2015	Succeeded	

Then when i start 3ds max now, it freezes on HSDS.dlm then just crashes with no error. I searched the directorys for HSDS.dlm and renamed it _old, but it still loads this plugin. I even tryed deleting it. Then it moans about OneClick.gup, done same as before. Oh 3ds max starting BRILLIANT!

but then when i get in the screen glitches out and freezes... This is what i get...

3dserror.png

 Note the weird distortion on the veiwports ^^^^^

 

Then it freezes there, no errors nothing until i click on it for it to tell me that it has stoped working.

 

Any ideas?

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Message 2 of 3
TravisNave
Mentor
in reply to: JAMOY
‎08-18-2014 12:23 PM
‎08-18-2014 12:23 PM

Typically weird graphic anamolies are caused by graphics card driver issues.  What is your video card and driver?



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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Message 3 of 3
JAMOY
Explorer
in reply to: TravisNave
‎08-27-2014 02:27 AM
‎08-27-2014 02:27 AM

I just reinstalled windows and everything works fine now, forgot about this thread. Sorry for the late reply.

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