Installation & Licensing

Installation & Licensing

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Member
hillg
Posts: 4
Registered: ‎03-07-2013
Message 1 of 6 (398 Views)
Accepted Solution

Install AutoCAD Map 3D Renewal Autodesk Subscription With Web Support

398 Views, 5 Replies
03-07-2013 12:50 PM

Greetings,  I work at a college, our Facilities Department requested the purchase of a network version of above, a secretary puchased it.  I need to download and install the network piece and the clients.  All the secretary provided me is an email with the order details.  How can I get the purchased associate with me so I can download?  thanks in advance, Gerry

Hello Gary,

 

As the secretary placed the order I'm assuming that the Subscription is in her name? For starters, contracts are setup by default so that users can add themselves as long as they have the necessary licensing info.

 

How to Create a Subscription Center Account

Changes to the admin roles, specifically the Contract Manager (again assuming this was setup as the secretary) would typically be routed through our Support Request form.

 

How to Change a Software Coordinator or Contract Manager

 

With that being said and as you're already here, I can also make the requested changes if you could send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the secretary's info, your full contact info, and the contract number or serial number.

 

Please accept as a solution if this fully resolves the issue, or reply with additional specifics as needed.

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 2 of 6 (388 Views)

Re: Install AutoCAD Map 3D Renewal Autodesk Subscription With Web Support

03-07-2013 02:36 PM in reply to: hillg

Hello Gary,

 

As the secretary placed the order I'm assuming that the Subscription is in her name? For starters, contracts are setup by default so that users can add themselves as long as they have the necessary licensing info.

 

How to Create a Subscription Center Account

Changes to the admin roles, specifically the Contract Manager (again assuming this was setup as the secretary) would typically be routed through our Support Request form.

 

How to Change a Software Coordinator or Contract Manager

 

With that being said and as you're already here, I can also make the requested changes if you could send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the secretary's info, your full contact info, and the contract number or serial number.

 

Please accept as a solution if this fully resolves the issue, or reply with additional specifics as needed.



Philip Schmelzer
Member
hillg
Posts: 4
Registered: ‎03-07-2013
Message 3 of 6 (351 Views)

Re: Install AutoCAD Map 3D Renewal Autodesk Subscription With Web Support

03-11-2013 04:55 AM in reply to: philip.s

PM sent to Philip this morning. 

Member
hillg
Posts: 4
Registered: ‎03-07-2013
Message 4 of 6 (344 Views)

Re: Install AutoCAD Map 3D Renewal Autodesk Subscription With Web Support

03-11-2013 08:33 AM in reply to: hillg

okay, progress!  I was able to download the installers.  I did not see a network license manager available for download, also the required product keys.  Thanks, Gerry

Member
hillg
Posts: 4
Registered: ‎03-07-2013
Message 5 of 6 (338 Views)

Re: Install AutoCAD Map 3D Renewal Autodesk Subscription With Web Support

03-11-2013 09:35 AM in reply to: hillg

I am trying to obtain a network license file, i have my serial number, where do i find my product key?

*Expert Elite*
TravisNave
Posts: 10,752
Registered: ‎01-14-2005
Message 6 of 6 (331 Views)

Re: Install AutoCAD Map 3D Renewal Autodesk Subscription With Web Support

03-11-2013 10:20 AM in reply to: hillg

hillg wrote:

I am trying to obtain a network license file, i have my serial number, where do i find my product key?


http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=19726931&linkID=12305695

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