Install after fire

[daveg]

My pc was destroyed in an office fire, I have licensed upgrades annually since 1999. Having my Serial Number etc. from the 2013 upgrade I purchased the 2014 upgrade but cannot install it on my new pc, what can I do?

[pendean]

Cannot install? Please elaborate.

[DarrenP]

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@DaveG wrote:

 Having my Serial Number etc. from the 2013 upgrade I purchased the 2014 upgrade but cannot install it on my new pc, what can I do?

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what are you trying to install 2013 or 2014?

more detailed info is needed for any help

[daveg]

I receive a message during the initial install saying:
"The service pack could not be installed because the expected Autodesk product could not be located on your computer."
"Make sure that you are using the correct service pack for the product."

David E. Gronewoller,
President & CEO


GC Partners, Inc.

A Professional multi-unit Restaurant Owner, Management, & Development Company

David E. Gronewoller

GC Partners, Inc.

President & CEO

3816 Forrestgate Drive



Winston-Salem, NC 27103

mobile: 336.918.0262

telephone: 336.767.1600

daveg@gcpartners.com

fax: 866.329.5807


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[DarrenP]

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@DaveG wrote:
I receive a message during the initial install saying:
"The service pack could not be installed because the expected Autodesk product could not be located on your computer."
"Make sure that you are using the correct service pack for the product."

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thats because you need to install the product that the service pack is for before you install the service pack

what product is this supposed to be?

[daveg]

During the install process I get a message:

“The service pack could not be installed because the expected Autodesk product could not be located on your computer.”

“Make sure that you are using the correct service pack for the product.”

It is the correct upgrade but won't get to a point for me to input my 2013 version serial number?

[daveg]

Autocad 2014, I've upgraded annually since 1999, the last version upgraded was 2013?

[daveg]

My apology, it is Autocad LT.

[DarrenP]

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@DaveG wrote:

Autocad 2014, I've upgraded annually since 1999, the last version upgraded was 2013?

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i don't know what version your supposed to have

you need to confirm with your reseller on what versions you have access to

your downloading/installing just the service pack

the service pack is not the full product

[daveg]

Daren thanks, your help is greatly appreciated. I am at a loss as to get it back, my hard drive and all DVD from original purchase and upgrade DVD's 2013  were burned and I cannot find anywhere related to Autodesk, who has my history of purchases, how to go forward with thier product. My architects use a different program and convert thier drawings to a .dwg format for me to use and look at, I'd rather use what I'm use to than purchase something else.

[DarrenP]

Have autodesk pull a report on your company here:

http://www.autodesk.com/licensesupport in the drop down menu select pull a report of my licenses

use the chat if possible if not full out the required information on this website