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install 2014 maya EDU screen error on Mac OS 10.8.5

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Message 1 of 2
twyocum
261 Views, 1 Reply

install 2014 maya EDU screen error on Mac OS 10.8.5

I have received my license by email... but when I enter the installer I am unable to enter the product key. The text space provided is only five characters long but the product key is six. Is there another way I can enter my information? Attached is a jpeg of the install screen with my serial number blocked out.

I have been through all the help modules and have no idea what I can do to get past this problem. Any help would be really appreciated.

-Thanks,

Saiya

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jeffrey.sin
in reply to: twyocum

Hi Saiya,

 

Welcome to the Community.

 

Kindly refer to this link for the list of Product Keys of Autodesk 2014 products. All product keys, as shown there, contains only 5 characters. Try that out and see if that will allow you to proceed.

 

Thanks,



Jeffrey Sin

Autodesk Customer Support

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