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Infraworks 360 Access Gives 404 Error

9 REPLIES 9
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Message 1 of 10
Impact_Infrastructure
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Infraworks 360 Access Gives 404 Error

It seems I have access to infraworks 360 (i have blacked out the contract number below):

 

Capture2.PNG

 

 

However clicking on Access Now brings up a 404 error:

 

Capture3.PNG

9 REPLIES 9
Message 2 of 10

you can access this through infraworks

try getting to it from there

DarrenP
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Message 3 of 10

That is where I started, trying to get access from inside Infraworks: link to previous unresolved question.

 

I thought you had told me: "Infraworks 2015 in the  2015 Suites does not allow you to sign in anymore this requires a separate license of infraworks 360"

 

 

 

 

Message 4 of 10

yea 2015 that is true

do you have infraworks 2014 still installed?

DarrenP
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Message 5 of 10
DarrenP
in reply to: DarrenP

i would start a case with autodesk

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-...

DarrenP
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Message 6 of 10

Yes.

 

And I can sign in to Autodesk InfraWorks 360 from Infraworks 2014. 

 

I installed Infraworks 2015 to get access to the model builder functionality. This is not avilable from Infraworks 2014. 

 

So to reiterate:

1.  Infraworks 2014 - Autodesk InfraWorks 360 available but model builder is not.

2,  Infraworks 2015 - Autodesk InfraWorks 360 is not available.

3. Autodesk InfraWorks 360 - gives 404 error.

 

 

 

Message 7 of 10

Resolution for those that may be having similar problems. This required that Autodesk give me access. I registered a case with the support team and they sent my case over to their Front Desk to grant me access to the missing component - "Autodesk Infraworks360 Companion". I then got an email with the serial number required to activate the product saying: "A seat of Infraworks 360 Companion has been added to your NFR contract" 

 

What this looked like ... on my Account page, a new button was available to me from the download page:

 

 

Capture_ADSK_IF_360_3.PNG

 

I downloaded it, installed it:

 

Capture_ADSK_IF_360_4.PNG

 

And after installation when I start Infraworks 2015, Infraworks 360 starts:

 

Capture_360.PNG

 

By the way a quick trial of the "Model Builder" (advertised as a previoew, experiemental and not officially supported) looks terrific. I was able to create a city model (Tucson) as advertised - very easy and quick.

 

Thanks to the support team and contributors to this forum for their help.

 

Message 8 of 10

Did you get the access to 

 

Autodesk Infraworks360 Companion as subcription advantage the suite  or you buy it separately?

Message 9 of 10

I am a member of Auitodesk Developer's Network (ADN) and so I got the access to the subscription through that means. I am not sure if that answers your question. If not I'd contact Autodesk or your reseller.

Message 10 of 10

Thanks.

I am contacting them. I will see how they can assist.

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