Installation & Licensing

Installation & Licensing

Reply
Active Member
pete.strycharske
Posts: 6
Registered: ‎11-08-2012
Message 1 of 3 (132 Views)

Infrastructure Design Suite 2014 Installation Causing Computer Shutdown

132 Views, 2 Replies
10-08-2013 01:16 PM

All,

 

I am working with a client who is experiencing a bizarre situation.  When trying to install multiple products through the IDS installer, the computer will shutdown during the installation process and the program never installs.  When trying to just install Civil 3D, the computer shutdown the first time the installation was attempted, but then was successfully completed the second time.  Is this a know issue for IDS 2014?  Does anyone have any ideas?  Thanks in advance for your thoughts and have a most blessed day!

 

Peace,

Pete

*Expert Elite*
DarrenP
Posts: 7,686
Registered: ‎09-13-2007
Message 2 of 3 (130 Views)

Re: Infrastructure Design Suite 2014 Installation Causing Computer Shutdown

10-08-2013 01:23 PM in reply to: pete.strycharske

is it blue screening?

have you checked the windows event viewer?

i installed the suites on several  machines none of them ever shut down on me

Product Support
dembkod
Posts: 694
Registered: ‎05-26-2010
Message 3 of 3 (121 Views)

Re: Infrastructure Design Suite 2014 Installation Causing Computer Shutdown

10-08-2013 02:37 PM in reply to: pete.strycharske

pete.strycharske,

 

Hello. This is not a normal behavior, no. I am guessing there is a conflict with one of the parts of the installer. First, if they are installing as an INSTALL NOW from the website, stop and do a Browser download instead. We want to eliminate the internet as a fault.

 

Next, I would check the Event viewer, or the install log in the temp folder to see what the last install program is.

 

Then I would try to install the programs one at a time to see if you can isolate the issue to a specific program. Also, is this just on one machine?

 

Thank you for taking part in our community!

 



David Dembkoski
Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Do you have 60 seconds to spare? The Autodesk Community Team is revamping our site ranking system and we want your feedback! Please click here to launch the 5 question survey. As always your input is greatly appreciated.