Installation & Licensing

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*Expert Elite*
tcorey
Posts: 2,591
Registered: ‎12-18-2002
Message 1 of 4 (285 Views)
Accepted Solution

IDSP installation sees Civil 3D as already installed

285 Views, 3 Replies
05-15-2013 07:43 AM

Good morning all,

 

I have a client who is installing Infrastructure Design Suite Premium 2014. He previously had the Civil 3D 2014 trial version installed, but he uninstalled that.

 

When he gets to the point in the installation where is shows him the software he can install, it says Civil 3D is already there.

 

He has manually deleted all files from program files, program data, user local, user roaming and the registry, per TS45252.

 


Any ideas?

 

Thanks in advance,

 

Tim

 

Tim Corey, Owner
Delta Engineering Systems
Redding, CA
Autodesk Authorized Value-Added Reseller

Thanks, Darren, for the suggestion. 

 

The client had a system restore point before the original installation of the demo version. He restored to that point and then was able to install Infrastructure Design Suite Premium.

 

Tim

*Expert Elite*
DarrenP
Posts: 7,318
Registered: ‎09-13-2007
Message 2 of 4 (280 Views)

Re: IDSP installation sees Civil 3D as already installed

05-15-2013 08:14 AM in reply to: tcorey

try downloading & install ccleaner on that machine

*Expert Elite*
tcorey
Posts: 2,591
Registered: ‎12-18-2002
Message 3 of 4 (263 Views)

Re: IDSP installation sees Civil 3D as already installed

05-16-2013 08:26 AM in reply to: DarrenP

Thanks, Darren, for the suggestion. 

 

The client had a system restore point before the original installation of the demo version. He restored to that point and then was able to install Infrastructure Design Suite Premium.

 

Tim

Tim Corey, Owner
Delta Engineering Systems
Redding, CA
Autodesk Authorized Value-Added Reseller
*Expert Elite*
DarrenP
Posts: 7,318
Registered: ‎09-13-2007
Message 4 of 4 (259 Views)

Re: IDSP installation sees Civil 3D as already installed

05-16-2013 08:28 AM in reply to: tcorey

that works to

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