Installation & Licensing

Installation & Licensing

Reply
*Expert Elite*
Joe-Bouza
Posts: 4,992
Registered: ‎12-15-2008
Message 1 of 8 (394 Views)
Accepted Solution

IDSP 2014 install will not fininsh

394 Views, 7 Replies
09-20-2013 09:45 AM

Hi

I created my deployment and ran the installation and this has been on my screen for about 4 hours now.

What is it and should I cancel it? Note task manager says it is running

 

recap.PNG

recap02.PNG

Thank you

Joseph D. Bouza, P.E. (one of 'THOSE' People) Civil 3D 2012 & 2013
HP Z210 Workstation
Intel Xeon CPU E31240 @ 3.30 Hz
12 GB Ram


Note: Its all Resistentialism, so keep calm and carry on

64 Bit Win7 OS
I'd just shorten the share name and keep it one share deep and no more.
\\server\share. Recreate it as not silent that way then test. It it works,
modify it for silent and try again.

Travis is right, we don't recommend to install under silent mode, so we can check where is the installation stuck or fail.

Another suggestion from me is to disable anti-virus , not only can it slow down the installation process, but it can actually introduce corruption. So make sure that your virus checking software is turned off before you install, and make sure you turn it back on when you're complete.

 


______________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

 

I don't think the dialog box caused a problem. The license errors I was recieving went away. IT told me they updated the License and they did not. Sometime you have to take the bull by the horns all the way into the barn.

 

Thank you all for the advice I am taking the silent mode off in the deplotment.

*Expert Elite*
TravisNave
Posts: 10,362
Registered: ‎01-14-2005
Message 2 of 8 (386 Views)

Re: IDSP 2014 install will not fininsh

09-20-2013 10:27 AM in reply to: Joe-Bouza

Good question...

 

This isn't a silent deploy is it?

 

Also, is there anything in the installation log at that real-time moment that shows it's stuck on something? 

 

 

*Expert Elite*
Joe-Bouza
Posts: 4,992
Registered: ‎12-15-2008
Message 3 of 8 (372 Views)

Re: IDSP 2014 install will not fininsh

09-20-2013 12:21 PM in reply to: TravisNave
Silent install.

this is in the log:
2013/9/20:07:56:02 JBouza CE-WKS54 === Setup started on CE-WKS54 by JBouza ===
2013/9/20:07:56:02 JBouza CE-WKS54 Path_Length: 155
2013/9/20:07:56:02 JBouza CE-WKS54 Current Directory \\CE-FILES\CAD Install Deployments\2014 IDSP\Img
2013/9/20:07:56:02 JBouza CE-WKS54 Launch
2013/9/20:07:56:02 JBouza CE-WKS54 CommandLine /qb /I \\CE-FILES\CAD Install Deployments\2014 IDSP\Img\IDSP 2014.ini /language en-us
2013/9/20:07:56:02 JBouza CE-WKS54 Path_Length: 155
2013/9/20:07:56:02 JBouza CE-WKS54 Current Directory C:\Users\jbouza\AppData\Local\Temp\_AI888B.tmp
2013/9/20:07:56:31 JBouza CE-WKS54 === Setup ended ===

2013/9/20:08:06:50 JBouza CE-WKS54 === Setup started on CE-WKS54 by JBouza ===
2013/9/20:08:06:50 JBouza CE-WKS54 Path_Length: 155
2013/9/20:08:06:50 JBouza CE-WKS54 Current Directory \\CE-FILES\CAD Install Deployments\2014 IDSP\Img
2013/9/20:08:06:50 JBouza CE-WKS54 Launch
2013/9/20:08:06:50 JBouza CE-WKS54 CommandLine /qb /I \\CE-FILES\CAD Install Deployments\2014 IDSP\Img\IDSP 2014.ini /language en-us
2013/9/20:08:06:50 JBouza CE-WKS54 Path_Length: 155
2013/9/20:08:06:50 JBouza CE-WKS54 Current Directory C:\Users\jbouza\AppData\Local\Temp\_AIE648.tmp
2013/9/20:08:07:08 JBouza CE-WKS54 === Setup ended ===
Thank you

Joseph D. Bouza, P.E. (one of 'THOSE' People) Civil 3D 2012 & 2013
HP Z210 Workstation
Intel Xeon CPU E31240 @ 3.30 Hz
12 GB Ram


Note: Its all Resistentialism, so keep calm and carry on

64 Bit Win7 OS
*Expert Elite*
TravisNave
Posts: 10,362
Registered: ‎01-14-2005
Message 4 of 8 (363 Views)

Re: IDSP 2014 install will not fininsh

09-20-2013 02:15 PM in reply to: Joe-Bouza

It might work better if it is not a silent deploy.  The only other thing that stands out is the potential that your UNC path may be too long during some point in the install. 

 

*Expert Elite*
Joe-Bouza
Posts: 4,992
Registered: ‎12-15-2008
Message 5 of 8 (355 Views)

Re: IDSP 2014 install will not fininsh

09-20-2013 03:33 PM in reply to: TravisNave
Why is the UNC length 155 ? how can I shorten it its the only server I have to keep the deployments.
Thank you

Joseph D. Bouza, P.E. (one of 'THOSE' People) Civil 3D 2012 & 2013
HP Z210 Workstation
Intel Xeon CPU E31240 @ 3.30 Hz
12 GB Ram


Note: Its all Resistentialism, so keep calm and carry on

64 Bit Win7 OS
*Expert Elite*
TravisNave
Posts: 10,362
Registered: ‎01-14-2005
Message 6 of 8 (353 Views)

Re: IDSP 2014 install will not fininsh

09-20-2013 05:15 PM in reply to: Joe-Bouza
I'd just shorten the share name and keep it one share deep and no more.
\\server\share. Recreate it as not silent that way then test. It it works,
modify it for silent and try again.
Product Support
emily.xu
Posts: 467
Registered: ‎03-29-2010
Message 7 of 8 (328 Views)

Re: IDSP 2014 install will not fininsh

09-23-2013 02:44 AM in reply to: Joe-Bouza

Travis is right, we don't recommend to install under silent mode, so we can check where is the installation stuck or fail.

Another suggestion from me is to disable anti-virus , not only can it slow down the installation process, but it can actually introduce corruption. So make sure that your virus checking software is turned off before you install, and make sure you turn it back on when you're complete.

 


______________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

 




Emily Xu
*Expert Elite*
Joe-Bouza
Posts: 4,992
Registered: ‎12-15-2008
Message 8 of 8 (317 Views)

Re: IDSP 2014 install will not fininsh

09-23-2013 08:08 AM in reply to: Joe-Bouza

I don't think the dialog box caused a problem. The license errors I was recieving went away. IT told me they updated the License and they did not. Sometime you have to take the bull by the horns all the way into the barn.

 

Thank you all for the advice I am taking the silent mode off in the deplotment.

Thank you

Joseph D. Bouza, P.E. (one of 'THOSE' People) Civil 3D 2012 & 2013
HP Z210 Workstation
Intel Xeon CPU E31240 @ 3.30 Hz
12 GB Ram


Note: Its all Resistentialism, so keep calm and carry on

64 Bit Win7 OS
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.