Installation & Licensing

Installation & Licensing

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Active Member
eileen.a.wunderlich
Posts: 6
Registered: ‎04-30-2013
Message 1 of 7 (774 Views)

I need help with my 3ds Max. Starting Problem

774 Views, 6 Replies
05-03-2013 12:49 AM

Hello,

this is my last try to reach someone who can help me. I am trying to find someone who can help me from Autodesk to resolve my Problem I got. Tryed to get some Support trough couple of formulars and E Mail as well trough this forum.

So what happend is, that my 3ds Max does not start anymore. I did not install anything, all I did was just to close and open 3ds and the error occured.

I tryed to remove Audotdesk and Flex in Programm Data, as well es some other information from the regestrie. But after I installed 3ds max again the same error shows up.

Does someone has an Idea how to solve that problem? Is something wrong with my license? (Using student license 2013) If so, I dont get it why, cause that error showed up without a reason. And does it help if i reset my Windows to clear my whole Computer?

Hopefully I can get some help these time. I need to finish a Projekt and I like to pass my class. So I really really need to start working again. 

Thank you so much,

Eileen

*Expert Elite*
pendean
Posts: 23,728
Registered: ‎11-06-2003
Message 2 of 7 (766 Views)

Re: I need help with my 3ds Max. Starting Problem

05-03-2013 05:14 AM in reply to: eileen.a.wunderlich
So did you actually try to look for the 3DS forum, or did you just get lost and decided you had to post somewhere and did so here in the FORUM ABOUT THE FORUMS? Explain it as I'm sure Autodesk would like to know how you missed the correct forum and they can try and fix it.
Thanks.
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Active Member
eileen.a.wunderlich
Posts: 6
Registered: ‎04-30-2013
Message 3 of 7 (765 Views)

Re: I need help with my 3ds Max. Starting Problem

05-03-2013 05:21 AM in reply to: pendean
I got that link to that forum form several mails the support from
autodesk wrote me. They told me to post my question in here. Iam totally
confused now. All I try is to get my problem fixed.
*Expert Elite*
pendean
Posts: 23,728
Registered: ‎11-06-2003
Message 4 of 7 (762 Views)

Re: I need help with my 3ds Max. Starting Problem

05-03-2013 05:32 AM in reply to: eileen.a.wunderlich
Thanks for posting back: the forum title was not helpful in letting you know this is a very generic not-3DS forum, and that none of the other topics discussed software at all?

Where you not curious to go find a forum on the website we are in where 3DS was the topic of the forum?

Here is a direct link to where you needed to be, notice the title of that forum when you are in it, and read the message there about where to correctly link to for future 3DS questions:
http://forums.autodesk.com/t5/Autodesk-3ds-Max/bd-p/1013

Good luck.
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Active Member
eileen.a.wunderlich
Posts: 6
Registered: ‎04-30-2013
Message 5 of 7 (749 Views)

Re: I need help with my 3ds Max. Starting Problem

05-03-2013 01:09 PM in reply to: pendean

So Iam now using this Forum to ask my Question. I allready used Windows Fix it in compitnation to remove the Flexdata. Can someone tell me, if  it would help to reinstall Windows or if I need a new registration Number?

*Expert Elite*
pendean
Posts: 23,728
Registered: ‎11-06-2003
Message 6 of 7 (746 Views)

Re: I need help with my 3ds Max. Starting Problem

05-03-2013 01:36 PM in reply to: eileen.a.wunderlich

Installation Help from Autodesk:
http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Active Member
eileen.a.wunderlich
Posts: 6
Registered: ‎04-30-2013
Message 7 of 7 (739 Views)

Re: I need help with my 3ds Max. Starting Problem

05-03-2013 02:07 PM in reply to: pendean

 

I get different links from everyone. I think I allready posted my Question in every single forum and used every formular. I just like to get an answer.

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