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I'm stuck after entering the Order # and product code

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Message 1 of 2
Anonymous
205 Views, 1 Reply

I'm stuck after entering the Order # and product code

again, the correct order # is in, the product key is correct, the green check appeared.  Now I need to click the "NEXT" button to move to the next page and continue the install.  The NEXT button is not highlighted....I can only click on the BACK button or the CANCEL button.  Therefore I can not finish the install.  What do I do?

 

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joane.bonghanoy
in reply to: Anonymous

Nancy,

 

Base on the details provided below, you are trying to activate the License you purchased, correct? Do reply back with the screenshot of the error so I can check further. Also, upon reply please include the Order #. 



Joane Bonghanoy

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