Installation & Licensing

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mdhutchinson
Posts: 2,292
Registered: ‎11-18-2003
Message 1 of 6 (225 Views)
Accepted Solution

I can not any longer submit a support case???

225 Views, 5 Replies
07-19-2013 12:29 PM

Don't know if this is the beet place for this... but since I cannot post a support case.. it was the best option.

 

For some reason I cannot any longer submit a support case on our Subscription web site. After clicking on 'Select a Case Type' the 'Progressing..' spinning wheel runs without interuption and never finishes.

 

I had Imaginit log a support case for me... but have not heard anything yet.

 

Is anyone else seeing this... issue with this relatively new interface?

 

ooh.... I might have gotten a support case posted... but then again maybe not.

See the attached images.

 

ooh... I have Internet Explorer 9

Content service is a search tool which runs as a service outside of AutoCAD, building an index for specified locations.  That way, when you use the Content Service to search for text in a title block, or have a certain block insert, etc. it doesn't actually search the files (which can take some time) but looks it up in the index system.

 

If you are a sole-user without any grunts/assistants to handle simple tasks it might serve some use, but a well organized file system will render most of its advantages moot.

*Expert Elite*
pendean
Posts: 22,432
Registered: ‎11-06-2003
Message 2 of 6 (215 Views)

Re: I can not any longer submit a support case???

07-19-2013 12:55 PM in reply to: mdhutchinson
It's been stalling here since Wednesday too.
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
*Expert Elite*
TravisNave
Posts: 10,269
Registered: ‎01-14-2005
Message 3 of 6 (209 Views)

Re: I can not any longer submit a support case???

07-19-2013 01:35 PM in reply to: mdhutchinson

So, what do you actually need support with?  The community might be able to assist.

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Valued Mentor
mdhutchinson
Posts: 2,292
Registered: ‎11-18-2003
Message 4 of 6 (202 Views)

Re: I can not any longer submit a support case???

07-19-2013 02:42 PM in reply to: TravisNave

I am gearing up for 2014 rollout... I've built deployments and have successfully eliminated Autodesk 360 via manual ini file edits... I am now wondering how to go about eliminating Autodesk Sync. Is't Autodesk Sync part of Autodesk 360? And what is Content Service?  Of what use is it?

*Expert Elite*
DarrenP
Posts: 7,320
Registered: ‎09-13-2007
Message 5 of 6 (199 Views)

Re: I can not any longer submit a support case???

07-19-2013 03:05 PM in reply to: mdhutchinson

yes autodesk sync is autodesk 360 if you removed adsync from the setup.ini it will not install autodesk 360

i can't answer the what is content service question

*Expert Elite*
dgorsman
Posts: 5,352
Registered: ‎10-12-2006
Message 6 of 6 (193 Views)

Re: I can not any longer submit a support case???

07-19-2013 03:29 PM in reply to: DarrenP

Content service is a search tool which runs as a service outside of AutoCAD, building an index for specified locations.  That way, when you use the Content Service to search for text in a title block, or have a certain block insert, etc. it doesn't actually search the files (which can take some time) but looks it up in the index system.

 

If you are a sole-user without any grunts/assistants to handle simple tasks it might serve some use, but a well organized file system will render most of its advantages moot.

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