Installation & Licensing

Installation & Licensing

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Member
walker.troy
Posts: 5
Registered: ‎04-25-2013
Message 21 of 38 (1,084 Views)

Re: How To Upgrade Your Autodesk Product from the Subscription Center

04-25-2013 03:26 PM in reply to: philip.s

hi, i purchased a suite and completed registering today; however, i also have a blank subscription download page (like seen in first post 2nd image).

 

how long am i required to wait before i am able to download the softwares?

 

thanks!

Community Manager
philip.s
Posts: 2,673
Registered: ‎09-27-2011
Message 22 of 38 (1,080 Views)

Re: How To Upgrade Your Autodesk Product from the Subscription Center

04-25-2013 03:58 PM in reply to: walker.troy

My apologies for the inconvenience Troy.

 

I'm currently looking into this issue and will verify once it's resolved. In the mean time, I'll send you a Private Message (envelope next to your profile name once logged) in with the relevant download links so that you can get up and running.

 



Philip Schmelzer
Member
walker.troy
Posts: 5
Registered: ‎04-25-2013
Message 23 of 38 (1,056 Views)

Re: How To Upgrade Your Autodesk Product from the Subscription Center

04-26-2013 12:31 PM in reply to: philip.s

Thank you Philip for correcting the situation.. everything appears to be working well...

 

have a great weekend!

 

-Troy

 

 

Community Manager
philip.s
Posts: 2,673
Registered: ‎09-27-2011
Message 24 of 38 (1,051 Views)

Re: How To Upgrade Your Autodesk Product from the Subscription Center

04-26-2013 02:57 PM in reply to: walker.troy

My pleasure Troy and hope you have a great one as well!



Philip Schmelzer
New Member
stefan.borkens
Posts: 1
Registered: ‎05-06-2013
Message 25 of 38 (1,001 Views)

Re: How To Upgrade Your Autodesk Product from the Subscription Center

05-06-2013 11:21 PM in reply to: philip.s

Hello all.

 

I have the same problem with the download center. I have a blank screen and no chance to download the Inventor 2014 Pro. The same situation for the Firefox and IE. I am also not able to start a support request because I cannot choose the requested boxes.

 

Thanks for help!

 

Stefan

Community Manager
camilo.lemos
Posts: 1,223
Registered: ‎09-28-2011
Message 26 of 38 (995 Views)

Re: How To Upgrade Your Autodesk Product from the Subscription Center

05-07-2013 01:16 AM in reply to: stefan.borkens

Hi Stefan,

 

I'm looking into this issue with our Subscription team and will let you know as soon as we have a resolution. Meanwhile, you can download the Inventor Professional trial from here and activate it using your 2014 serial number. 

 

We will need to reset your password to troubleshoot this issue, so you may not have full access to the Subscription Center for a short while.

 

Thank you for your patience while we look into this issue.



Camilo Lemos
Community Manager
camilo.lemos
Posts: 1,223
Registered: ‎09-28-2011
Message 27 of 38 (963 Views)

Re: How To Upgrade Your Autodesk Product from the Subscription Center

05-07-2013 11:33 PM in reply to: stefan.borkens

Hi Stefan, 

 

Your downloads have now been made visible in the Subscription Center!

 

I have sent you a new password (which you can change on your next login by clicking on the My Profile button) to you via Private Message - to access your Private Messages, click on the envelope by your screenname at the top of your screen).

 

Let me know if you need any more help:smileyhappy:



Camilo Lemos
New Member
alessandro_izzo
Posts: 2
Registered: ‎05-28-2013
Message 28 of 38 (876 Views)

Re: How To Upgrade Your Autodesk Product from the Subscription Center

05-28-2013 09:06 AM in reply to: philip.s

hi,

i have the same problem downloading the building design suite standard 2014..while I try to download the software by the browser it give me 3,53 GB and if i try to install it the installer give an error becose some file are missing, I've also tryed to install it by the site or using the Download manager but notting appened and the windows still looking for running the software for ours whitout any solutions.

Any ideas?

Community Manager
philip.s
Posts: 2,673
Registered: ‎09-27-2011
Message 29 of 38 (869 Views)

Re: How To Upgrade Your Autodesk Product from the Subscription Center

05-28-2013 11:48 AM in reply to: alessandro_izzo

Hello Alessandro!

 

What browser are you using? Can you please ensure that you're accepting / saving all download prompts, pop-ups are enabled, or utilize a different browser to combat the issue?



Philip Schmelzer
New Member
alessandro_izzo
Posts: 2
Registered: ‎05-28-2013
Message 30 of 38 (851 Views)

Re: How To Upgrade Your Autodesk Product from the Subscription Center

05-29-2013 12:47 AM in reply to: walker.troy
Spoiler
yes...probably was a browser problem...I've tried at home whit chrome and it works well...sorry for the answer :-)
Spoiler
have a great day
Spoiler
Alex

 

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