Installation & Licensing

Installation & Licensing

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Valued Contributor
94 Posts
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Registered: ‎03-09-2003
Post 1 of 5
Accepted Solution

How much longer until I get my license files?

305 Views, 4 Replies
06-20-2013 01:04 AM

Is there a problem with getting licenses at the moment? I used the online registration tool to get a couple of new files for our license servers but it through an error - not unusual as we have never managed to it to work for CADmep licenses. We always have to use the link on the error page to send the details to customer support who normally respond in a few hours but this time around, the link on the error page does nothing - click it and nothing whatsoever happens.

 

I then raised a case via our subscription help page but now, two days later I have still not had any response. In the meantime I raised a seperate unrelated support query using the subscription page and that one was answered in less than an hour.

 

Have the licensing people all gone on holiday or is the system broken? Is anybody else experiencing similar issues with getting license files at the moment?

Thanks, I've contacted the Registration & Activation team regarding your case, they will contact you soon.

 

Customer Service
137 Posts
13 Kudos
Registered: ‎03-14-2011
Post 2 of 5

Re: How much longer until I get my license files?

06-20-2013 01:47 AM in reply to: FT398

Hi FT398,

 

Do you have already a request n° open for our Registration & Activation Team or our Product Support Team?

 

Thanks



Celine Manca
Valued Contributor
94 Posts
4 Kudos
Registered: ‎03-09-2003
Post 3 of 5

Re: How much longer until I get my license files?

06-20-2013 01:50 AM in reply to: celine.manca
Case ID: 08502659
Customer Service
137 Posts
13 Kudos
Registered: ‎03-14-2011
Post 4 of 5

Re: How much longer until I get my license files?

06-20-2013 02:21 AM in reply to: FT398

Thanks, I've contacted the Registration & Activation team regarding your case, they will contact you soon.

 



Celine Manca
*Expert Elite*
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Registered: ‎01-14-2005
Post 5 of 5

Re: How much longer until I get my license files?

06-20-2013 08:41 AM in reply to: FT398

In the future, call the Activation Department and get your license files immediately.

http://en.autodesk.ca/adsk/servlet/index?siteID=9719649&id=9830778

1-800-551-1490 > Option 1 (English) > Option 2 > (Network)

Asia / Pacific: 65.6735.5688
Europe / Middle East / Asia: 41.32.723.9595

You will need to provide your serial number and ethernet ID of the new license server.

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