Installation & Licensing

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sebry340
Posts: 1
Registered: ‎11-11-2013
Message 1 of 3 (293 Views)
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How do I sign into a student licence and redownload my software?

293 Views, 2 Replies
11-11-2013 08:16 AM

Choosing login at the top of the page I only get this message "Account Is Not Linked to an Active Subscription Contract"

Hello and welcom to the forum,

 

If you are just looking for a product download you should be able to find it in our virtual agent. Refer to the instructions below

 

Lets try to use our new virtual agent as follows:

 

1.       Go to http://www.autodesk.com

 

2.       Click on Contact Us 

 

3.       Click on Customer Service 

 

4.       Click on Virtual Agent “Ask”

 

5.       Once the Virtual Agent opens: 

 

Select the 2nd Choice "Download Links "

 

Select your product

 

You are now presented with the choice to download your software. 

Hi Sebastian!

 

Welcome to the forums!

 

In addition to Jeff's reply, if you also need to retrieve your serial number information, you'll still need to login to the Autodesk Education Community to get it. You can refer to this link on how to locate it once you've signed in.

 

Hope this helps!

 

Regards,

 

 

Product Support
asburyj
Posts: 524
Registered: ‎08-26-2008
Message 2 of 3 (280 Views)

Re: How do I sign into a student licence and redownload my software?

11-11-2013 10:11 AM in reply to: sebry340

Hello and welcom to the forum,

 

If you are just looking for a product download you should be able to find it in our virtual agent. Refer to the instructions below

 

Lets try to use our new virtual agent as follows:

 

1.       Go to http://www.autodesk.com

 

2.       Click on Contact Us 

 

3.       Click on Customer Service 

 

4.       Click on Virtual Agent “Ask”

 

5.       Once the Virtual Agent opens: 

 

Select the 2nd Choice "Download Links "

 

Select your product

 

You are now presented with the choice to download your software. 



Jeffry Asbury
Alumni
Patricia.Cuizon
Posts: 21
Registered: ‎09-12-2013
Message 3 of 3 (277 Views)

Re: How do I sign into a student licence and redownload my software?

11-11-2013 10:20 AM in reply to: sebry340

Hi Sebastian!

 

Welcome to the forums!

 

In addition to Jeff's reply, if you also need to retrieve your serial number information, you'll still need to login to the Autodesk Education Community to get it. You can refer to this link on how to locate it once you've signed in.

 

Hope this helps!

 

Regards,

 

 



Patricia Cuizon

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