Installation & Licensing

Installation & Licensing

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Member
murali12
Posts: 3
Registered: ‎12-17-2013
Message 1 of 5 (146 Views)

How do I request a newtork license?

146 Views, 4 Replies
04-02-2014 09:42 AM

We use several Autodesk products, (AutoCAD, 3DSMax, Maya, Inventor, Revit) at my company and have always used network licenses.

The old  www.autodesk.com/licensesupport links don't work, the old contact/support links we have on file don't work, either.

 

Can anyone tell me what the new process is to request network licenses?

 

Thank you.

*Expert Elite*
TravisNave
Posts: 10,588
Registered: ‎01-14-2005
Message 2 of 5 (138 Views)

Re: How do I request a newtork license?

04-02-2014 10:23 AM in reply to: murali12

You can use the online method to activate your license here:

http://knowledge.autodesk.com/installation-and-licensing

 

-or-

 

https://registeronce.autodesk.com/prodreg/beginRegistration.action


Or you can can call Autodesk Product Registration and Authorization:

http://en.autodesk.ca/adsk/servlet/index?siteID=9719649&id=9830778

1-800-551-1490 > Option 1 (English) > Option 2 > (Network)

Asia / Pacific: 65.6735.5688
Europe / Middle East / Asia: 41.32.723.9595

You will need to provide your serial number and ethernet ID of the license server.

www.licenseparser.com > This will break down your current license file into plain english and you will find the serial number there.

You should download the lastest server tools here:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Latest-...

 

Good Luck!

Member
murali12
Posts: 3
Registered: ‎12-17-2013
Message 3 of 5 (121 Views)

Re: How do I request a newtork license?

04-03-2014 08:47 AM in reply to: TravisNave

Thank you very much for your thorough and very speedy response. I worked my way through all the links--I hit some of them before posting, but I wanted to be thorough. None of them yielded a license file, but I'm confident that I can get on the right track once I set up some time for a lengthy phone session. I had no idea what contact number was, so thank you for providing that, also.

*Expert Elite*
TravisNave
Posts: 10,588
Registered: ‎01-14-2005
Message 4 of 5 (116 Views)

Re: How do I request a newtork license?

04-03-2014 08:57 AM in reply to: murali12

No problem.  I am trying to correct all the links myself and get the right ones listed.  Shouldn't take you too much time to get a license.  You can also try to do it by logging in with your Subscription account:  https://registeronce.autodesk.com/prodreg/beginRegistration.action

 

Good Luck!

Member
murali12
Posts: 3
Registered: ‎12-17-2013
Message 5 of 5 (78 Views)

Re: How do I request a newtork license?

04-07-2014 03:54 PM in reply to: TravisNave
None of our existing licenses appear any more when I use that 'registeronce' link with our existing logins. We are in the process of trying to contact an Autodesk representative to restore the licenses associated with our logins.
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