Installation & Licensing

Installation & Licensing

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Member
simon
Posts: 3
Registered: ‎04-15-2013
Message 1 of 5 (258 Views)

How do I deactivate my license on a laptop that is dead?

258 Views, 4 Replies
04-15-2013 07:51 AM

Hi - I am using AutoCAD LT 2013 for Mac, this was installed on my MacBook Pro which developed a fault. It was sent to Apple for repair, but was not actually repairable, so they sent me a replacement.

 

So now I think I need to deactivate the license on a laptop that no longer exists before I can use it again on my new MacBook? Any ideas?

 

Thanks

*Expert Elite*
TravisNave
Posts: 10,362
Registered: ‎01-14-2005
Message 2 of 5 (256 Views)

Re: How do I deactivate my license on a laptop that is dead?

04-15-2013 07:56 AM in reply to: simon

You simply just need to reactivate the license on the replacement laptop.  If you need an activation code, you can get one manually by contacting Autodesk.

 

You can use the online method to activate your license here:

http://usa.autodesk.com/adsk/servlet/pc/item?id=18424632&siteID=123112

Or you can can call Autodesk Product Registration and Authorization:

http://en.autodesk.ca/adsk/servlet/index?siteID=9719649&id=9830778

1-800-551-1490 > Option 1 (English) > Option 1 > (Stand-alone)
 
Asia / Pacific: 65.6735.5688
Europe / Middle East / Asia: 41.32.723.9595

You will need to provide your serial number and the request code.

Member
simon
Posts: 3
Registered: ‎04-15-2013
Message 3 of 5 (245 Views)

Re: How do I deactivate my license on a laptop that is dead?

04-15-2013 08:12 AM in reply to: TravisNave

Thanks for the reply Travis, however this does not work - I get a message telling me I have reached the maximum installs for my product. How can I deativate on the machine I no longer have?

*Expert Elite*
TravisNave
Posts: 10,362
Registered: ‎01-14-2005
Message 4 of 5 (242 Views)

Re: How do I deactivate my license on a laptop that is dead?

04-15-2013 08:13 AM in reply to: simon
You don't. Simply call that number listed and get a new activation code and you will be good to go. :-)
Member
simon
Posts: 3
Registered: ‎04-15-2013
Message 5 of 5 (236 Views)

Re: How do I deactivate my license on a laptop that is dead?

04-15-2013 08:27 AM in reply to: TravisNave

Sorted!

 

Thank you.

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