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how desactivate licence on my old computer(error 10)

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Message 1 of 3
MOLAC47
199 Views, 2 Replies

how desactivate licence on my old computer(error 10)

i've change computer and i reach the maximum number of activation on computer(error 10) and i want to desativate the licence on my old computer to put the licence in my new one.how i do that if i have NO ACCESS to my old one. sorry i'm french and i have a bad english 😛 thanks
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Message 2 of 3
TravisNave
in reply to: MOLAC47

You do not need to deactivate the old license.  You need to contact Autodesk in getting a manual activation code. 



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Message 3 of 3
philip.s
in reply to: MOLAC47

To add on to Travis's response, you can utilize the License Transfer Utility to move licenses from one computer to the next, however you need access to both computers. As you do not have access to the old computer, you would need to contact our our License Assistance Team for direct activation support.


To find self-service solutions or reach us via Chat for Activation and Licensing Help:
Visit http://knowledge.autodesk.com/contactus
Select “Activation & Registration” or “License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance.

 

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