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Valued Contributor
yorkhighschool
Posts: 64
Registered: ‎07-28-2008
Message 1 of 8 (678 Views)
Accepted Solution

Help With Education Community

678 Views, 7 Replies
12-03-2010 04:27 AM

I need some help and am writing on this message board because there seems to be no one to talk to in person. My login for the student and education community will not work. I keep receiving a message that says my username and password are incorrect even though I've rest my password 4 different times over 3 different days. I even tried to re-register but, of course, my school email address is already in use so I can't create a new username. My username is "xxx" and my email address is jhammons@ycsd.york.va.us

 

Can someone from Autodesk please advise...thanks!

 

Edited by
Discussion_Admin

 

 

Did you try a different browser/ computer. please delete your browser cache and try to reset the password.

if you still have issues, I will ask someone internally to help you

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 2 of 8 (637 Views)

Re: Help With Education Community

12-06-2010 01:25 AM in reply to: yorkhighschool

Did you try a different browser/ computer. please delete your browser cache and try to reset the password.

if you still have issues, I will ask someone internally to help you

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Valued Contributor
yorkhighschool
Posts: 64
Registered: ‎07-28-2008
Message 3 of 8 (630 Views)

Re: Help With Education Community

12-06-2010 04:35 AM in reply to: yorkhighschool

OK it worked...I'm not sure why clearing a cache would do the trick but my access was restored..thanks.

Valued Contributor
yorkhighschool
Posts: 64
Registered: ‎07-28-2008
Message 4 of 8 (588 Views)

Re: Help With Education Community

12-08-2010 08:31 AM in reply to: yorkhighschool

Hello....I generated a website link so my high school students can download and install a copy of AutoCAD from your website. Some of my students are telling me they tried it at home but that there is no Serial Key available to them. The message they are getting is something like there are no serial keys left...check back at a later time. Is this true? Did you all run out of an allotment of serial keys? Please advise how to go about getting a 180-day student license...thank you.

 

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 5 of 8 (586 Views)

Re: Help With Education Community

12-08-2010 08:34 AM in reply to: yorkhighschool

yes, I am seeing other posts as well. they will have to try again, if the issue persists for longer period email

studentcommunity@autodesk.com

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

New Member
Shermanjas
Posts: 1
Registered: ‎06-07-2011
Message 6 of 8 (210 Views)

Re: Help With Education Community

06-07-2011 09:02 PM in reply to: hashim.mundol

Hello,

I am having a problem logging into the education community and saw that you helped this user. My problem is that once I login it brings me back to the login page and when I login again it takes me to a screen that says I am already logged in but if I click to continue to stay logged in it brings me back to the login screen. I have tried multiple computers and different browsers but nothing seems to work. I think that I may have multiple accounts that are conflicting with each other in some way. Can you suggest anything or help get this problem resolved.

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 7 of 8 (200 Views)

Re: Help With Education Community

06-08-2011 12:52 PM in reply to: Shermanjas

I assume your other post has more details. if it is really account issue my colleague would help you.

 

if it is browser related, please make sure you are logged out of forum or any other autodesk account. delete cookies and try to login again

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If my post answers your question, please mark it as an Accepted Solution, so that others can find answers quickly!
For more tips & tricks: http://upandready.typepad.com



Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

New Member
ddlima
Posts: 2
Registered: ‎06-14-2011
Message 8 of 8 (183 Views)

Re: Help With Education Community

06-14-2011 06:37 PM in reply to: yorkhighschool

I had the same problem today (June 14 2011). I requested a password reset from the login site, cleared the browser cache (removing any stored old passwords) and I can login and download now.  Good luck, Darryl

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