Help Needed At Student Download Centre Please!

[Gargettalex]

Hello there, I understand a few other people have posted on the forums regarding this problem, although personally I cant seem to find a specific answer/ download link to Autodesk Mudbox.

I have just written out an email to send to the support center, only to find I could not send it, I have posted it below as I believe it points out my problem clearly.

I am trying to download a copy of Autodesk Mudbox for Mac OS X.

If anyone could help in any way whatsoever, I would greatly appreciate it, and if I don’t speak to you later within this post, thank you in advance!

The Problem:

"Hello there, my name is….., currently a student of the University of Teesside.

For the past week now I have been struggling to download a student copy of Autodesk MudBox for Mac OS X, and find myself running into a number of problems along the way.

This is my second message to the support center and although I realize you may be up to your neck in messages, I hope you can reply to this a.s.a.p. as this is all becoming quite frustrating.

Ill try and guide you through my downloading process as best I can:

I navigate to "Autodesk Student" using the Google search engine and select the "Get Software" link, once on the page i navigate to the "Autodesk MudBox" tab and then "login".

Now, once i have logged in to the website the software list disappears, making it impossible to download the software.

This is where my problem is, I have attempted to use a windows computer rather than apple to somehow resolve this, although find myself in the same position.

A number of smaller problems I seem to be finding are:

1. I am told "Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email", no matter how many times I have tried to activate this, I do not receive an email.

 2.When I try to navigate to the support center and attempt to use the forum as suggested, the link does not take me there, but to the "Resend activation" page.

3. Also, when writing this message I am asked above to “select product” from what appears to be a none existent drop down list, I hope this doesn’t affect the email reaching the right place too much.

I have purchased Autodesk products in 2009, and downloaded "Autodesk Maya" and "Autodesk Softimage" in the past year, without a problem.

Due to illness I am working into the summer and continuing with University work late, and this is my reasoning for my rush.

I hope to hear from you soon.

Alexander"

Look forward to hearing from the forum.

[vplepys]

It is ot resolved. I still get the same problem. 

[philip.s]

Your account should be fixed now Vilius!

[LouisJang]

Wow, looks like I’m not the only one here who has the exact same problem.

It says: “Your account has not been activated yet” and I can not receive the activation email. Please help.

[joane.bonghanoy]

Hi Louis,

I have manually activated your Education Community account and you should now be able to log in. 

Reply and let me know if yu still cannot access the site. 

[aaron_g_swift25]

I'm also having the same issue, it say "Your account has not been activated"

I keep refreshing my email account and I have not received the activation email.

Plus I keep clicking the "Resend email" too, and still haven't got anything yet.

[jessica.t]

Hi @aaron_g_swift25,

I tried searching our database for your email address but no results were found. Could you please try registering with the Education Community again? If the problem persists please contact the Education team directly by filling out this Problem Form. Thank you!

[fedosens]

Hi!
I used my Education Community account successfully for a couple of years. But recently I got the same problem with my account activation.
Could you help me please?

[camilo.lemos]

Hi @fedosens and welcome to the Autodesk Community!

You account seems active looking at our systems. Can you please clear your browser's cache and cookies, close and re-open the browser and try again?

Thank you,

[fedosens]

The problem was solved. Thank you!

[camilo.lemos]

Glad to hear that!

[coulsonm]

I tried on 3 different browsers, I'm getting the same error "Account not activated, check your email".

My email has been verified.

[lynn_zhang]

Hi @coulsonm Welcome to Autodesk Community!

I have manually activated your student account and you should be receiving the notification soon. If this doesn't work, please fill out the problem form and our Edcucation Community support will be able to further assist you. Thanks!

[CleberWSL]

Same problem here! Can any of you guys solve that for me?

It keeps telling that my account needs to be activated, even if I've already done that.

[elpasi]

I do have the same problem - it always says that my account has not been activated yet, although I did so.

Can you help, please?

[camilo.lemos]

Hi @elpasi and welcome to the Autodesk Community!

I have made some changes to your account and you should now be able to access the Education Community without any issues.

[elpasi]

Thanks a lot, Camilo!

[camilo.lemos]

Anytime!

[kylehathaway363]

I have verified my email and it still says that my account has not been activated yet

[dribefruth]

Hi Camilo, could you update mine too? Cheers, Jackson

[jeffrey.sin]

Hi @dribefruth,

Welcome to the Community. We've made the updates and re-synced your account as well, you should now be able to access the site. Let us know if you still can't access it. 

Thank you,