Installation & Licensing

Installation & Licensing

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New Member
Gargettalex
Posts: 1
Registered: ‎06-13-2011
Message 1 of 26 (2,482 Views)

Help Needed At Student Download Centre Please!

2482 Views, 25 Replies
06-13-2011 09:42 AM



Hello there, I understand a few other people have posted on the forums regarding this problem, although personally I cant seem to find a specific answer/ download link to Autodesk Mudbox.

I have just written out an email to send to the support center, only to find I could not send it, I have posted it below as I believe it points out my problem clearly.

 

I am trying to download a copy of Autodesk Mudbox for Mac OS X.

 

If anyone could help in any way whatsoever, I would greatly appreciate it, and if I don’t speak to you later within this post, thank you in advance!

 

The Problem:

 

"Hello there, my name is….., currently a student of the University of Teesside.

 

For the past week now I have been struggling to download a student copy of Autodesk MudBox for Mac OS X, and find myself running into a number of problems along the way.

 

This is my second message to the support center and although I realize you may be up to your neck in messages, I hope you can reply to this a.s.a.p. as this is all becoming quite frustrating.

 

Ill try and guide you through my downloading process as best I can:

 

I navigate to "Autodesk Student" using the Google search engine and select the "Get Software" link, once on the page i navigate to the "Autodesk MudBox" tab and then "login".

Now, once i have logged in to the website the software list disappears, making it impossible to download the software.

This is where my problem is, I have attempted to use a windows computer rather than apple to somehow resolve this, although find myself in the same position.

 

A number of smaller problems I seem to be finding are:

 

1. I am told "Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email", no matter how many times I have tried to activate this, I do not receive an email.

 

 2.When I try to navigate to the support center and attempt to use the forum as suggested, the link does not take me there, but to the "Resend activation" page.

 

3. Also, when writing this message I am asked above to “select product” from what appears to be a none existent drop down list, I hope this doesn’t affect the email reaching the right place too much.

 

I have purchased Autodesk products in 2009, and downloaded "Autodesk Maya" and "Autodesk Softimage" in the past year, without a problem.

 

Due to illness I am working into the summer and continuing with University work late, and this is my reasoning for my rush.

 

I hope to hear from you soon.

 

Alexander"

 

Look forward to hearing from the forum.


Product Support
hashim.mundol
Posts: 1,458
Registered: ‎05-21-2010
Message 2 of 26 (2,431 Views)

Re: Help Needed At Student Download Centre Please!

06-24-2011 01:56 AM in reply to: Gargettalex

Please login to students.autodesk.com 

then look for the software downloads within the portal, Direct link from Google might give issues with Login.

 

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Member
dbrandtllc
Posts: 3
Registered: ‎11-18-2011
Message 3 of 26 (2,216 Views)

Re: Help Needed At Student Download Centre Please!

11-18-2011 05:21 PM in reply to: Gargettalex

I am experiencing the exact same problem.

I have yet to find a solution, and it is rather frustrating.

I have sent in one support tiket with no reply, and I have tried the above solution with no success.

 

Any other advice?

New Member
Paul.Szuflita
Posts: 1
Registered: ‎11-18-2011
Message 4 of 26 (2,205 Views)

Re: Help Needed At Student Download Centre Please!

11-18-2011 06:24 PM in reply to: Gargettalex

I have exactly the same problem.

I cannot look at any page on the student subdomain other that "Resend Activation Email"

Member
a.westle
Posts: 4
Registered: ‎11-18-2011
Message 5 of 26 (2,178 Views)

Re: Help Needed At Student Download Centre Please!

11-19-2011 12:36 AM in reply to: Gargettalex

Same here, keep on getting redirected.

New Member
contato
Posts: 1
Registered: ‎11-19-2011
Message 6 of 26 (2,156 Views)

Re: Help Needed At Student Download Centre Please!

11-19-2011 06:10 AM in reply to: Gargettalex

Hi! I have the same problem... I need to download maya 2011. Always go to "Resend Activation Email". How to solve this?

Thanks.

New Member
taranimator
Posts: 2
Registered: ‎11-19-2011
Message 7 of 26 (2,101 Views)

Re: Help Needed At Student Download Centre Please!

11-19-2011 02:24 PM in reply to: Gargettalex

Download through FB to get a serial # and product key.

Install the 30-day trial.

On launch, try activating your licence. 

It gave me a ton of errors but then it WORKED!!! Praise the heavens.

I hope this works for you!

 

:smileyvery-happy:

Tara

Member
a.westle
Posts: 4
Registered: ‎11-18-2011
Message 8 of 26 (2,097 Views)

Re: Help Needed At Student Download Centre Please!

11-19-2011 02:35 PM in reply to: taranimator

how do you download thru facebook?

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 9 of 26 (2,052 Views)

Re: Help Needed At Student Download Centre Please!

11-20-2011 08:21 PM in reply to: a.westle

Hi:

 

When you log-in to your facebook account, you may search for  "Autodesk Students", click on the "Like" button. Then, you may click on "free Software" tab as per attached screen shot and be able to download.

 

Thanks!

 

 

 



Arlin Bibat
Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 10 of 26 (2,021 Views)

Re: Help Needed At Student Download Centre Please!

11-21-2011 10:21 AM in reply to: Gargettalex

Hi Alexander,

 

Please note that the Education Community site error looping users through a "resend activation prompt" has been resolved, and you should now be able to access your student benefits via the link below.

 

http://students.autodesk.com/

 

If for any reason you're still having issues requesting a Mudbox license or navigating to the download page, please PM me your login info and I'll gladly troubleshoot.



Philip Schmelzer
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