Installation & Licensing

Installation & Licensing

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Member
FedoraPrime
Posts: 4
Registered: ‎04-23-2014
Message 1 of 8 (481 Views)

Help Installing Maya 2015

481 Views, 7 Replies
04-23-2014 02:33 PM

So I am trying to install Maya 2015 this is my first time with ir and everything however when I do i keep getting this message saying "Source File not Found check and verify it exsist" and I look it up and it seems to be there but it does nothing and I don't know what to do. Can someone please help? I have screen captured a picture of what it looks like and proof that it is there. 

Community Manager
jessica.t
Posts: 2,008
Registered: ‎02-28-2012
Message 2 of 8 (468 Views)

Re: Help Installing Maya 2015

04-23-2014 03:14 PM in reply to: FedoraPrime

Hello FedoraPrime and welcome to the Autodesk Community!

 

Typically that error pops up when your antivirus or firewall is blocking your product. In some cases the file name can sometimes been too long which would generate the error but yours looks good from the picture. If you try disarming your firewall and the error persists, it's possible that your product didn't install correctly and you may need to try again. Apologies for the inconvenience! Please let me know if I can assist further. Thanks!



Jessica Thrasher
Member
FedoraPrime
Posts: 4
Registered: ‎04-23-2014
Message 3 of 8 (444 Views)

Re: Help Installing Maya 2015

04-23-2014 06:30 PM in reply to: jessica.t
My firewall was already down, and this is probably the third time I've tried to download this. I even tried it with Maya 2014 but the problem still happens and I don't understand how it's not installing right or why it's stopping. I've made sure everything autodesk was gone each time I re-installed and I even once tried doing it with everything there hoping that it would work. However my efforts reward me nothing but failures is there something else that I can do?
*Expert Elite*
TravisNave
Posts: 10,747
Registered: ‎01-14-2005
Message 4 of 8 (424 Views)

Re: Help Installing Maya 2015

04-24-2014 08:21 AM in reply to: FedoraPrime

Jessica is right.  This issue is almost certainly caused by your anti-virus.  Make sure it is temporarily disabled, your UAC is off, and you are installing with local admin rights. 

Member
FedoraPrime
Posts: 4
Registered: ‎04-23-2014
Message 5 of 8 (418 Views)

Re: Help Installing Maya 2015

04-24-2014 09:01 PM in reply to: TravisNave

Everything is off, however that message still popped up so is there any other possible reason that can cause this? 

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 6 of 8 (401 Views)

Re: Help Installing Maya 2015

04-25-2014 11:11 AM in reply to: FedoraPrime

One workaround could be to utilize a different download method, specifically Browser Download.

 

Quick Start: General installation workflow



Philip Schmelzer
Member
FedoraPrime
Posts: 4
Registered: ‎04-23-2014
Message 7 of 8 (370 Views)

Re: Help Installing Maya 2015

04-28-2014 03:17 AM in reply to: philip.s

I swear to god I'm ready to freaken cry this has become so god darn infuriating but I need this for school, no sadly the alternitive download did not work I still got the same message, ended up being able to actually put in the Serial Number a this time however same problem ended up showing up

Community Manager
camilo.lemos
Posts: 1,229
Registered: ‎09-28-2011
Message 8 of 8 (361 Views)

Re: Help Installing Maya 2015

04-28-2014 03:50 AM in reply to: FedoraPrime

Hi FedoraPrime,

 

As the other folks on this thread have mentioned, this is likely linked to anti-virus, firewall or UAC blocking access to certain files. I'd strongly recommend checking again if you have admin rights when you installed the software.

 

Also, did you happen to change the default installation path? Could you try installing using the default directory?

 

Thank you,



Camilo Lemos
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