Installation & Licensing

Installation & Licensing

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Contributor
alex.bertoncelli
Posts: 12
Registered: ‎04-08-2013
Message 1 of 23 (1,304 Views)

Help install Revit 2013 - Library problem

1304 Views, 22 Replies
04-10-2013 10:25 AM

 

Hello, i have a problem installing the Material Library Medium Resolution 2013 for Revit 2013, student version. Even though my every process and antivirus are closed i cant get rid of the error message "The library could not be installed/uninstalled". I was both installing Revit normally either running the .msi file from the "content" folder, always the same error message. Any help?
Contributor
alex.bertoncelli
Posts: 12
Registered: ‎04-08-2013
Message 2 of 23 (1,269 Views)

Re: Help install Revit 2013 - Library problem

04-11-2013 10:12 AM in reply to: alex.bertoncelli

Please guys, is there anyone who can solve my problem? i really need revit!!

Employee
DannyHubbard
Posts: 276
Registered: ‎05-17-2007
Message 3 of 23 (1,264 Views)

Re: Help install Revit 2013 - Library problem

04-11-2013 11:25 AM in reply to: alex.bertoncelli

Post the MaterialLibrary2014CMILM.log from the TEMP folder and see if it gives more details as to why the materials library is failing to install.

 

Thanks,

Danny



Danny Hubbard
QA Analyst
Autodesk, Inc.
Contributor
alex.bertoncelli
Posts: 12
Registered: ‎04-08-2013
Message 4 of 23 (1,259 Views)

Re: Help install Revit 2013 - Library problem

04-11-2013 11:59 AM in reply to: alex.bertoncelli

Thanks for replyin Danny but i don't know where to find this .log file. I downloaded the student version of revit, extracted it with windows installare and tried to install it; it crashes on the last step saying "The library could not be installed/uninstalled. Please exit all running applications and try again". I did it, closing also my antivirus. I read on this forum that it is a quite common error and i followed all the suggestions that were provided here. Still the same error with the Medium Image Library 2013. Last year i installed Autocad 2012 and everything was fine.

Employee
DannyHubbard
Posts: 276
Registered: ‎05-17-2007
Message 5 of 23 (1,257 Views)

Re: Help install Revit 2013 - Library problem

04-11-2013 12:04 PM in reply to: alex.bertoncelli

As I said that log file will be in your TEMP folder, something like C:\Users\<username>\AppData\Local\Temp

 

Thanks,

Danny



Danny Hubbard
QA Analyst
Autodesk, Inc.
Contributor
alex.bertoncelli
Posts: 12
Registered: ‎04-08-2013
Message 6 of 23 (1,251 Views)

Re: Help install Revit 2013 - Library problem

04-11-2013 12:20 PM in reply to: DannyHubbard

In the TEMP folder i have just:

MaterialLibrary2013CM

MaterialLibrary2013CMILB

MaterialLibrary2013CMILL

 

There is no MaterialLibrary2013CMILM, probably beacuse the installation failed

Employee
DannyHubbard
Posts: 276
Registered: ‎05-17-2007
Message 7 of 23 (1,237 Views)

Re: Help install Revit 2013 - Library problem

04-12-2013 05:59 AM in reply to: alex.bertoncelli

Sounds like the MSI file for the Medium Materials Library is corrupt, otherwise it would be creating the log file regardless if it installed or failed to install.

You could run the Revit install again and when you get to the page of the install dialog where you can install the product just uncheck the box for the Medium Material Libraries. This will get Revit installed and running for you.

Or you will need to redo the download and extraction and try the install again.

 

Thanks,

Danny



Danny Hubbard
QA Analyst
Autodesk, Inc.
Contributor
alex.bertoncelli
Posts: 12
Registered: ‎04-08-2013
Message 8 of 23 (1,224 Views)

Re: Help install Revit 2013 - Library problem

04-12-2013 10:29 AM in reply to: DannyHubbard

I've just installed Revit 2013 from the same installation file on my other pc and everything was fine and working. But i really need it on my laptop, where i already installed Autocad 2012, i don't understand why i can't work it out. Thank you for your answers and i hope you'll help me to fix this problem somehow.

Employee
DannyHubbard
Posts: 276
Registered: ‎05-17-2007
Message 9 of 23 (1,218 Views)

Re: Help install Revit 2013 - Library problem

04-12-2013 11:46 AM in reply to: alex.bertoncelli

Post the Revit 2013 Setup log from your TEMP folder lets see what errors it is reporting.

 

Thanks,

Danny



Danny Hubbard
QA Analyst
Autodesk, Inc.
Contributor
alex.bertoncelli
Posts: 12
Registered: ‎04-08-2013
Message 10 of 23 (1,213 Views)

Re: Help install Revit 2013 - Library problem

04-12-2013 02:01 PM in reply to: alex.bertoncelli

Here it is. Thank you

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