Installation & Licensing

Installation & Licensing

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jazo31
Posts: 1
Registered: ‎09-19-2013
Message 1 of 3 (184 Views)

having trouble installing Revit 2014

184 Views, 2 Replies
09-19-2013 08:40 PM

I've made sure to check that my computer has all the system requirements to install Revit 2014 but it gets stuck when it says "6 out of 17" remaining and then it fails to install. Am I missing something? Can someone please help me. 

Product Support
aaronhai
Posts: 248
Registered: ‎03-25-2010
Message 2 of 3 (166 Views)

Re: having trouble installing Revit 2014

09-20-2013 01:31 AM in reply to: jazo31

Hi jazo31,

 

Welcome to Autodesk Discusion Group.

For a start, please attempt the installation under Diagnostic Mode and send us the install.log if problem persists.

 

To locate the installation log file:

1. Click Start menu (Windows) > Run.
2. In the Run dialog box, enter %TEMP% and click OK.
3. Click View menu > Details, and then click the Date Modified column header twice so that the most recent files are listed at the top.
4. The log file is generally called <Product Name>.log.

 

Thank you.



Aaron Hai
Product Support
dembkod
Posts: 570
Registered: ‎05-26-2010
Message 3 of 3 (151 Views)

Re: having trouble installing Revit 2014

09-20-2013 07:29 AM in reply to: jazo31

jazo31,

 

Hello. Yes. The log file may be useful. Specifically, open the log in a text editor and search on the word “Failed”. Look for “failed” references to Microsoft C++ or NET. If you have entries like this, uninstall your C++ entries and your NET as well. Then run the installer and let the program reinstall them for you.

 

Make sure you are logged in as an admin and that Antivirus it turned off when you are installing. Also, if you are installing from a suite, only try to install one program at a time. It may help isolate the block.

 

Thank you for taking part in our community!



David Dembkoski
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