Installation & Licensing

Installation & Licensing

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Contributor
markf
Posts: 12
Registered: ‎02-26-2007
Message 1 of 4 (133 Views)

Get message: "The Product You Are Using Is Not On Subscription."

133 Views, 3 Replies
02-13-2013 02:17 PM

I have support requests, etc. and I am on subscritption.  It asks me to enter an "Alternative Contract Number."  I enter my contract number but it indicates that "the product you are using is not on subscription contract number (....).

 

Any thoughts?

 

 

Community Manager
philip.s
Posts: 2,656
Registered: ‎09-27-2011
Message 2 of 4 (123 Views)

Re: Get message: "The Product You Are Using Is Not On Subscription."

02-13-2013 04:45 PM in reply to: markf

Hi Mark,

 

Does this happen when you log into the Subscription Center or when you try to create a support request?

 

Are you using the same profile that you posted this message with? It looks like you have another email address (I'll send you a Private Message with it) that is not linked to the contract, which would explain the error message.



Philip Schmelzer
New Member
joakim.juhola
Posts: 1
Registered: ‎02-14-2013
Message 3 of 4 (109 Views)

Re: Get message: "The Product You Are Using Is Not On Subscription."

02-14-2013 05:13 AM in reply to: markf

Same problem here:

 

"The Product You Are Using Is Not On Subscription

Autodesk Subscription has determined that the product you are using is not on subscription contract number (unknown).

See the contract manager or software coordinator in your company to determine if there is an alternative contract number to use.

If you have an alternative contract number, enter it in the space below.

Enter Alternative Contract Number:"

Customer Service
simona.golisciano
Posts: 131
Registered: ‎03-22-2011
Message 4 of 4 (98 Views)

Re: Get message: "The Product You Are Using Is Not On Subscription."

02-14-2013 06:33 AM in reply to: joakim.juhola

Dear Joakim,

 

Welcome to our forums.

 

In your case, this is due to a problem on our end. You are using the correct Subscription account, but there was an internal defect in it. I have fixed your account and I have tested it. You should now be able to access Subscription Center and all its features.

 

I've had to reset your password. I've just sent you a new password by e-mail.

 

Regards.



Simona Golisciano
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