FRUSTRATING, CANNOT USE MY LICENSE

[carbaer]

Anybody have an idea how to solve this problem? My harddrive failed and I get en error message when I try to install AutoCAD on my computer (outfitted with a new harddrive). It sais that I exceeded the number of installation. I cannot transfer the license from the previous installation because of the harddrive failure! I submitted a case online that was supposed to be answered within 24 hours but I have not heard anything 

I am working with a trial license but it keeps crashing. I paid for this license and would like to use it! Help please!

[ukdxb012]

Hi and welcome to the forums,

Have you seen the following link... http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Product...

Hopefully this will give you some guidance on what to do in your situation and there is a link to contact Autodesk... http://download.autodesk.com/us/support/RegistrationAndActivationWebForm.html?language=en

[philip.s]

Hello and my apologies for the case response delay.

I just took a look and it appears that an activation code was sent out about an hr ago. Can you confirm that this one is now resolved and/or let us know if there is anything else that we can assist with? 

[carbaer · Accepted solution]

Thanks, Duncan! I went through all that to no avail. I finally discovered a phone number (that is not obvious to find!!!, the company sure does not want anybody to call, nor is chat available during normal business hours...) 1-866-681-4359. At this number a lady was able to give me a 56 digit code that let me back into my program. Designing away as we speak.

[carbaer]

Wow, whining sure works! Thank you for your response. I was able to dig up a phone number (see above post) and was helped that way.

[philip.s]

You're most very welcome and please don't hesitate to let us know if you are unable to receive support in a satisfactory amount of time in the future.

Our License Assistance team transitioned off of phone support as a primary, to chat and email a couple years ago to account for our growing customer base as well as online support standards among other things. I'll make sure to pass your feedback regarding chat availability or the lack thereof onto the appropriate team for review 🙂