Installation & Licensing

Installation & Licensing

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Distinguished Contributor
warrenandy
Posts: 121
Registered: ‎04-18-2012
Message 1 of 2 (578 Views)

Force Install?

578 Views, 1 Replies
08-21-2012 07:22 AM

I have a users who wanted to "help" so he installed 2013 himself. he installed the wrong version (ACADE vs. PDSP) and the wrong License server. So then he tried to uninstall. But that did not work either. Then he tried to manually remove it. Now it is bad. I have tried to burn it out of the registry and still when I run the installer it thinks ACADE is already installed.

 

HELP please! What can I do to remove it so it will then reinstall????

Andrew Warren
CAD & Data Management Specialist
Bridgestone Americas Tire Operations
andrew.warren@bellsouth.net
*Expert Elite*
TravisNave
Posts: 10,477
Registered: ‎01-14-2005
Message 2 of 2 (567 Views)

Re: Force Install?

08-21-2012 11:17 AM in reply to: warrenandy

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

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