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[gabrielsep0657]

I had Revit, Autocad, and civil 3d installed on my laptop with Windows 8. The computer decided it needed 8.1, so it upgraded. It made my computer run terribly, so I reformatted the computer off the factory image, which erased everything. Now anytime I try to install a product it gives me this error.Ive tried all the suggestions found in the forums and on the support section. Cant seem to find log files of the problem either. 

 

[dembkod]

gabrielsep0657

Your Antivirus is likely causing this. Turn it off and then look at the Task Manager to ensure it is not running, then run the installer.

Thank you for taking part in our community!

[gabrielsep0657]

I don't have virus protection installed yet, as I just reset the computer to factory settings. Also, I tried running the installation package in Safe Mode to insure no unncessary processes were running, and it still gave me the same error message. The message pops up right after I click the setup and the setup screen opens and says initializing. My only option on the error screen is to click "OK," at which point the entire setup screen closes. 

[gabrielsep0657]

Also, all windows updates have been ran, as well as Samsung specific updates, as the laptop is a Samsung. The computer has and Core i7 processor, 8gigs of ram, 2 terrabyte harddrive (non ssd), and Nvidia graphics. Also, I had Revit 2015, Autocad 2015, and Civil 3d on this laptop before I factory reset it. Only reason I reset it is because it upgraded to Windows 8.1 from 8 and the upgrade didn't work well with my video card drivers. 

[iso50pic]

Hi,

I had the exact same problem (error) and for the last 2 day i was going crazy until i found this post and it worked perfectly for me. I am running win 8 on an Samsung laptop. Here is the post :

"Not sure but some programs had issues using this temp directory maybe due to it's location or rights I'm honestly not sure. But what I did to resolve this was change the locaton of my Temp Directory. Then I changed the two Values TMP and TEMP to point to the new location C:\Temp. 

Now I can install any program including MSI's. Finally this has been an issue for over a month and has been driving me crazy. Anyway here is the step by step instructions if you choose to try it. (Im using Windows 7 btw so this might be different)

1- Create folder C:\Temp
2- Navigate to Control Panel/User Accounts/Change My Environment Variables
3- Change the value of both TMP and TEMP to C:\Temp (Default is %USERPROFILE%\AppData\Local\Temp)

That's it you don't even need to reboot. Hopefully this fixes your problem!

Best of luck,

Grimmy "

http://www.sevenforums.com/general-discussion/2349-windows-installer-can-t-install-any-msi-package-8...

Let me know how this solved your problem.  

All the best

Flo

[jrkent]

Oh my gawd THANK YOU THANK YOU THANK YOU THANK YOU!!!!

I can not thank you enough! I have been having this issue for going on a month and was a hair's breath away from a full reformat. I did everything from wiping all traces of Autodesk on all my installs to running a shell OS from the DVD drive to get this to install. I put in so many google searches all my autofills now default at the letter "a" to "Autodesk install issues ..."  

It is installing cleanly now! I cannot thank you enough!

[cburgner]

Thank you ISO50pic wizard of AutoCad and all things computer related. I applied your solution and it worked! I referenced your solution in my lonely thread labeled AutoCad Free Trial 2016 Setup Initialization failed. To other users on the install failure train, try ISO50pic's solution before you try countless other solutions.

[Anonymous]

Omg thank you so much iso50pic, you saved thousands lifes today:) thanks man....

[hansJ6TPX]

Thanks. This did the trick. I'm surprised the installation gets hung up on such a simple issue and that the solution isn't found more easily.

[Mark.Lancaster]

@hansJ6TPX

This issue is discussed here: https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Installation-error-refer....

Most time the change in the temp folder doesn't resolve the issue and most users are forced to create a new Windows Account that has admin rights to the PC.

Great to hear you were able to resolve the issue.

A little history about this problem..  Its been around for a while..    But it has something to do with corruption in your Windows Account and that's why a new Win/Admin account corrects the issue.

[Wyers]

7-2-2018 windows 10 with Ryzen 1700. The changing of the enviromental variables to C:\Temp working though I had to go to my control panel and search for the term enviromental to edit the user account settings from the default to C:\temp on tmp and temp. thanks again.

[thetphyoemaung2015]

I can not able to install Autodesk design review .

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Please someone show me with photo how to change. Attached my photos for reference.

Thanks in advance.

[Mark.Lancaster]

@thetphyoemaung2015

Did you try creating a new Windows account as indicated above (in my reply)..

[kmicklatcher]

This solution also worked on Windows 10.

[Abd-el-rhman.hany.stu]

thank you!

[swalmod]

Thanks, had spend two days and the next move was to wipe everything and start from scratch install O/S ...etc

[iso50pic]

I feal you man, i was going crazy until i found this solution. Glad that it worked out

[khandeen007]

i am able to redownload the software

[khandeen007]

same thing also happens with me i requested u to solve my problem

[DarrenP]

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@khandeen007 wrote:

same thing also happens with me i requested u to solve my problem

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did you try the solution that was provided?