Installation & Licensing

Installation & Licensing

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Member
DannyQuiroz5858
Posts: 3
Registered: ‎03-28-2011
Message 1 of 7 (7,680 Views)

find the activation code after I install a standalone-locked version of product

7680 Views, 6 Replies
11-30-2011 12:11 PM

I am the contract manager.  When a user activates a standalone license I get the EregConfirmation email that shows it was activated.  It includes the serial number, product and activation code.  I asked the user that activated it to send me the activation code so I can check if it was for the email that I received but he said they did not know how to get the activation code.  He sent me the product license information which does not have that information.  He also sent me the EMS2012en_RegInfo.html file which has the request code but not the activation code. So I have a couple of questions:

 

1.Where can a user find the activation CODE once he has activated his product? In this case, it's AutoCAD 2010, standalone-locked license.

 

2. If I don’t know who activated a standalone license but I got an EregConfirmation email, is there a way to find out which user/computer or anything else about the user that just activated a license?

 

 

*Expert Elite*
TravisNave
Posts: 10,148
Registered: ‎01-14-2005
Message 2 of 7 (7,674 Views)

Re: find the activation code after I install a standalone-locked version of prod

11-30-2011 01:44 PM in reply to: DannyQuiroz5858

Your email with the activation code should also contain the request code.  You can use it to match up the activation.  Each activation code is unique to the system and installation instance, so you will not be able to use it or reuse it on a reinstall. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
DannyQuiroz5858
Posts: 3
Registered: ‎03-28-2011
Message 3 of 7 (7,671 Views)

Re: find the activation code after I install a standalone-locked version of prod

11-30-2011 02:11 PM in reply to: TravisNave

The email does not contain the request code, only the activation code.  The actibvation code is 56 characters (14 groups of 4) and the request code is 32 characters (8 grousp of 4). Thanks.

*Expert Elite*
TravisNave
Posts: 10,148
Registered: ‎01-14-2005
Message 4 of 7 (7,668 Views)

Re: find the activation code after I install a standalone-locked version of prod

11-30-2011 02:22 PM in reply to: DannyQuiroz5858

Interesting.  My emails have always also contained the request codes as well.  You're probably not going to have much luck then as the licensing is encrypted. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Customer Service
joane.bonghanoy
Posts: 688
Registered: ‎06-06-2011
Message 5 of 7 (7,661 Views)

Re: find the activation code after I install a standalone-locked version of prod

11-30-2011 07:47 PM in reply to: DannyQuiroz5858

Hi DannyQuiroz5858,

 

Indeed as TravisNave mentioned, the email with the Activation Code also contains the Request Code, Serial Number and Product Key.

 

If in case you no longer have that email, you can Private Message me your Serial Number and I would be happy to provide you the Activation Code. On our end, we can also give you the Machine ID or Computer Name as seen in our system.

 

For further clarification on Activation and Registration, feel free to contact them at 1800-551-1490, M-F, 8:30am - 5:30pm.



Joane Bonghanoy
Member
DannyQuiroz5858
Posts: 3
Registered: ‎03-28-2011
Message 6 of 7 (7,659 Views)

Re: find the activation code after I install a standalone-locked version of prod

11-30-2011 08:06 PM in reply to: joane.bonghanoy

I do have all those emails and i must be missing something because i don't see the code.  But, what i need is some self-service method of finding complete information on who activated a license.  This is so i can keep track of the licenses that i manage. I don't want to have to call the activation and registration number every time i need some info, especially since i own quite a bit of licenses. I may just call my designated reseller and have them help me with this.  Thanks.

Distinguished Contributor
jmaeding
Posts: 969
Registered: ‎12-27-2006
Message 7 of 7 (6,313 Views)

Re: find the activation code after I install a standalone-locked version of prod

08-16-2012 10:22 AM in reply to: joane.bonghanoy

ok, folks, WHY OH WHY does autodesk not include the machine id in the email sent to the account manager???

It is a crying shame they do not, as it would allow us account managers to monitor who is doing what.

Instead we just wonder who activated, what a rediculous policy.

I will pursue this with Autodesk as it only sets things up for easy stealing of licenses, at least until the acct manager caught it by sheer numbers.

 

Please reply to this Autodesk.

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