Installation & Licensing

Installation & Licensing

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Member
seatpiseth
Posts: 3
Registered: ‎08-09-2012
Message 1 of 10 (707 Views)
Accepted Solution

Filling information problem

707 Views, 9 Replies
08-09-2012 07:50 AM

Is there anyone got in trouble with filling information problem. I'm here in Cambodia, and the product is not available to activate. It ask me to fill information, but there was an error in the Street Address box. It pop-up a message that I've fill incorrect(s) or unformatted characters.

Can anyone tell me what should I do ?

 

Thanks

Piseth SEAT

Hello @faizanmohd!

 

This one appears to be associated with an issue that needs manual correction on our end. To do so, can you please contact our License Assistance Team for direct support if you're still in need?

To find self-service solutions or reach us via Chat for Activation and Licensing Help:
Visit http://knowledge.autodesk.com/contactus
Select “Activation & Registration” or “License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance. 

*Expert Elite*
TravisNave
Posts: 10,752
Registered: ‎01-14-2005
Message 2 of 10 (700 Views)

Re: Filling information problem

08-09-2012 09:45 AM in reply to: seatpiseth

Did you purchase the appropriate product for your region legally?

Member
seatpiseth
Posts: 3
Registered: ‎08-09-2012
Message 3 of 10 (692 Views)

Re: Filling information problem

08-09-2012 10:40 AM in reply to: TravisNave

I sing up with Student Option and i get Serial Number plus Produc Key. 

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 4 of 10 (690 Views)

Re: Filling information problem

08-09-2012 10:46 AM in reply to: seatpiseth

seatpiseth,

 

Have you tried editing the street address / removing any invalid characters that might be blocking the activation process?



Philip Schmelzer
Member
seatpiseth
Posts: 3
Registered: ‎08-09-2012
Message 5 of 10 (685 Views)

Re: Filling information problem

08-09-2012 10:55 AM in reply to: philip.s

yeah ! I've done many times, and I just simply fill it with "21c" . But it still pop-up an error message. :smileysad:

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 6 of 10 (681 Views)

Re: Filling information problem

08-09-2012 11:16 AM in reply to: seatpiseth

Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your full address and serial number.



Philip Schmelzer
Active Member
RohanB
Posts: 6
Registered: ‎03-30-2012
Message 7 of 10 (526 Views)

Re: Filling information problem

07-17-2013 12:42 AM in reply to: seatpiseth

 

 

I am facing the same problem. I am merely entering the Street address as Jwalamukhi Hostel, i.e. all text entries. It says the entry is not in the cotrrect format or contains invalid characters.

 

Please help

 

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 8 of 10 (515 Views)

Re: Filling information problem

07-17-2013 01:41 PM in reply to: RohanB

Hello Rohan,

 

Do you have an alternate address that can be used? If not can you send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and full address?



Philip Schmelzer
New Member
faizanmohd
Posts: 1
Registered: ‎07-18-2014
Message 9 of 10 (249 Views)

Re: Filling information problem

07-18-2014 03:49 AM in reply to: philip.s

I am facing the same problem. 

Philips, Can you help me too?

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 10 of 10 (238 Views)

Re: Filling information problem

07-21-2014 09:22 AM in reply to: faizanmohd

Hello @faizanmohd!

 

This one appears to be associated with an issue that needs manual correction on our end. To do so, can you please contact our License Assistance Team for direct support if you're still in need?

To find self-service solutions or reach us via Chat for Activation and Licensing Help:
Visit http://knowledge.autodesk.com/contactus
Select “Activation & Registration” or “License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance. 



Philip Schmelzer
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