Installation & Licensing

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Filling information problem

756 Views, 9 Replies
08-09-2012 07:50 AM

Is there anyone got in trouble with filling information problem. I'm here in Cambodia, and the product is not available to activate. It ask me to fill information, but there was an error in the Street Address box. It pop-up a message that I've fill incorrect(s) or unformatted characters.

Can anyone tell me what should I do ?

 

Thanks

Piseth SEAT

Hello @faizanmohd!

 

This one appears to be associated with an issue that needs manual correction on our end. To do so, can you please contact our License Assistance Team for direct support if you're still in need?

To find self-service solutions or reach us via Chat for Activation and Licensing Help:
Visit http://knowledge.autodesk.com/contactus
Select “Activation & Registration” or “License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance. 

*Expert Elite*
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Post 2 of 10

Re: Filling information problem

08-09-2012 09:45 AM in reply to: seatpiseth

Did you purchase the appropriate product for your region legally?

Member
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Post 3 of 10

Re: Filling information problem

08-09-2012 10:40 AM in reply to: TravisNave

I sing up with Student Option and i get Serial Number plus Produc Key. 

Community Manager
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Post 4 of 10

Re: Filling information problem

08-09-2012 10:46 AM in reply to: seatpiseth

seatpiseth,

 

Have you tried editing the street address / removing any invalid characters that might be blocking the activation process?



Philip Schmelzer
Member
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Registered: ‎08-09-2012
Post 5 of 10

Re: Filling information problem

08-09-2012 10:55 AM in reply to: philip.s

yeah ! I've done many times, and I just simply fill it with "21c" . But it still pop-up an error message. :smileysad:

Community Manager
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Registered: ‎09-27-2011
Post 6 of 10

Re: Filling information problem

08-09-2012 11:16 AM in reply to: seatpiseth

Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your full address and serial number.



Philip Schmelzer
Active Member
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Registered: ‎03-30-2012
Post 7 of 10

Re: Filling information problem

07-17-2013 12:42 AM in reply to: seatpiseth

 

 

I am facing the same problem. I am merely entering the Street address as Jwalamukhi Hostel, i.e. all text entries. It says the entry is not in the cotrrect format or contains invalid characters.

 

Please help

 

Community Manager
2,713 Posts
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Registered: ‎09-27-2011
Post 8 of 10

Re: Filling information problem

07-17-2013 01:41 PM in reply to: RohanB

Hello Rohan,

 

Do you have an alternate address that can be used? If not can you send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and full address?



Philip Schmelzer
New Member
1 Posts
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Registered: ‎07-18-2014
Post 9 of 10

Re: Filling information problem

07-18-2014 03:49 AM in reply to: philip.s

I am facing the same problem. 

Philips, Can you help me too?

Community Manager
2,713 Posts
282 Kudos
Registered: ‎09-27-2011
Post 10 of 10

Re: Filling information problem

07-21-2014 09:22 AM in reply to: faizanmohd

Hello @faizanmohd!

 

This one appears to be associated with an issue that needs manual correction on our end. To do so, can you please contact our License Assistance Team for direct support if you're still in need?

To find self-service solutions or reach us via Chat for Activation and Licensing Help:
Visit http://knowledge.autodesk.com/contactus
Select “Activation & Registration” or “License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance. 



Philip Schmelzer
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