Filling information problem

[seatpiseth]

Is there anyone got in trouble with filling information problem. I'm here in Cambodia, and the product is not available to activate. It ask me to fill information, but there was an error in the Street Address box. It pop-up a message that I've fill incorrect(s) or unformatted characters.

Can anyone tell me what should I do ?

Thanks

Piseth SEAT

[TravisNave]

Did you purchase the appropriate product for your region legally?

[seatpiseth]

I sing up with Student Option and i get Serial Number plus Produc Key. 

[philip.s]

seatpiseth,

Have you tried editing the street address / removing any invalid characters that might be blocking the activation process?

[seatpiseth]

yeah ! I've done many times, and I just simply fill it with "21c" . But it still pop-up an error message. 😞

[philip.s]

Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your full address and serial number.

[RohanB]

I am facing the same problem. I am merely entering the Street address as Jwalamukhi Hostel, i.e. all text entries. It says the entry is not in the cotrrect format or contains invalid characters.

Please help

[philip.s]

Hello Rohan,

Do you have an alternate address that can be used? If not can you send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and full address?

[faizanmohd]

I am facing the same problem. 

Philips, Can you help me too?

[philip.s · Accepted solution]

Hello @faizanmohd!

This one appears to be associated with an issue that needs manual correction on our end. To do so, can you please contact our License Assistance Team for direct support if you're still in need?

To find self-service solutions or reach us via Chat for Activation and Licensing Help:
Visit http://knowledge.autodesk.com/contactus
Select “Activation & Registration” or “License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance. 

[yasmeengamalabdullah]

i have the same problem 😞

[yasmeengamalabdullah]

me too 😞