Installation & Licensing

Installation & Licensing

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New Member
crisleao
Posts: 1
Registered: ‎03-01-2013
Message 1 of 2 (815 Views)

Export Request Failed

815 Views, 1 Replies
03-01-2013 01:55 PM

Hi!

I need to change "Autodesk Revit Architecture Suite 2010" from one computer to another.

Then I tried to export the licence with the License Transfer Utility 2010, but I´m getting the following error:

 

Export Request Failed
The serial number you entered is not valid. Try again.
Click the "Try again" link to resubmit the request.
Try again
Error reference:1

 

Thank you!

Cristina.

Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 2 of 2 (805 Views)

Re: Export Request Failed

03-01-2013 02:35 PM in reply to: crisleao

Hello Cristina and welcome to the community!

 

More often than not, LTU issues are caused by an invalid export / trying to do so with a license that has already been upgraded, typically by subscription contract that has since expired.

Please either contact our License Assistance team and ask them check the status of your serial number or send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the relevant info.

 

If your license is still valid, your best bet for a workaround would be to simply uninstall on the old machine and reinstall on the new one. Again contacting our License Assistance team if activation assistance is needed.



Philip Schmelzer
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