Community
Installation & Licensing
Welcome to Autodesk’s Installation and Licensing Forums. Share your knowledge, ask questions, and explore popular Download, Installation, and Licensing topics.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Export Request Failed when using LTU

2 REPLIES 2
Back to Subscription, Installation and Licensing Category
Back to Topic Listing
Reply
Message 1 of 3
Anonymous
147 Views, 2 Replies
‎04-11-2014 10:44 AM
‎04-11-2014 10:44 AM

Export Request Failed when using LTU

We're doing a fresh OS install on one of our engineers PCs and when trying to transfer the license we are getting this error.  A quick search shows the license was probably upgraded, though I don't quite understand what that means.  The issue really lies in the fact that the previous IT purchased this license, and it is likely tied to his email, as the engineer himself does not know of any Autodesk login.  I've tried to finding a licensing support contact, but the website will only point to the forums.  Is there anyway to actually get in contact with Autodesk?

 

Thank you.

Report
0 Likes
Reply
2 REPLIES 2
Message 2 of 3
TravisNave
Mentor
in reply to: Anonymous
‎04-11-2014 10:53 AM
‎04-11-2014 10:53 AM

Rather than using the LTU, have you tried simply activating it?  Do you know who your reseller is?



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
Report
0 Likes
Reply
Message 3 of 3
Anonymous
in reply to: TravisNave
‎04-11-2014 10:59 AM
‎04-11-2014 10:59 AM

No, as it will be going on the same computer after it is nuked and the OS is reinstalled. I don't want to move forward with the risk of losing a license to such an expensive product.
Report
0 Likes
Reply
Reply

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Administrator Productivity


Autodesk Design & Make Report

Report a website issue