Installation & Licensing

Installation & Licensing

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Valued Contributor
86 Posts
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Registered: ‎05-19-2011
Post 1 of 16

Expired License

10478 Views, 15 Replies
10-19-2012 10:25 AM

Hi,....

 

....just installed ASD 2013 trial version and got "Expired License" -> "The AutoCAD Structural Detailing 2013 license has expired"...Please see the attached picture!

 

I'm running Windows 7 64x Ultimate.

 

Any suggestion would be highly appreciated!

 

Regards!

Product Support
471 Posts
30 Kudos
Registered: ‎03-29-2010
Post 2 of 16

Re: Expired License

10-22-2012 01:24 AM in reply to: mark.martin.se

There are two possible reason for your issue.

1   The ASD was installed with an invalid SN which maybe upgraded, so you should use 2013 SN to install

2   Please try to install Revit Structure if your product is suite.

 

 


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Emily Xu
New Member
2 Posts
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Registered: ‎01-05-2011
Post 3 of 16

Re: Expired License

10-22-2012 06:49 AM in reply to: mark.martin.se

hi

i have same problem

i try install a trial versiono of ASD 2013 (no have insert SN code), and i find the same message "license exioperd"

i have Revit Structure Suite 2013 (revit struucture + ASD)  with subscription

on the same pc i have ASD 2012 permanent active, when i install ASD 2013 the activation of 2012 version fail .... 

I think that the problem is in the control file of the license is corrupt as I do not know how to fix it or replace it

you have an idea to resolve this problem?

thanks

 

c.c.c.

 

 

Contributor
17 Posts
1 Kudo
Registered: ‎02-02-2010
Post 4 of 16

Re: Expired License

10-24-2012 01:48 AM in reply to: mark.martin.se

I doesn't make sense to search for a Revit Structure Suite 2013, since this one is only available for customers who have active subscription on Revit Structure Suite 2012. Or am I wrong?

 

What if a potential user wants a trial of ASD 2013, and is planning to buy Building Design Suite Standard...

 

We also have the problem when a single ASD 2013 downloaded from the official autodesk.com site, is installed as 30-trial version.

Dieter Vermeulen
Product Manager AEC
i-Theses bvba
Belgium
Product Support
471 Posts
30 Kudos
Registered: ‎03-29-2010
Post 5 of 16

Re: Expired License

10-24-2012 02:26 AM in reply to: CARLOCHIABRANDO6369

You can find here to reset your standalone license.

 


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Emily Xu
New Member
2 Posts
0 Kudos
Registered: ‎01-05-2011
Post 6 of 16

Re: Expired License

10-25-2012 01:07 AM in reply to: mark.martin.se

tanks

but

I had already tried this procedure
the problem is also installing a trial version

Product Support
471 Posts
30 Kudos
Registered: ‎03-29-2010
Post 7 of 16

Re: Expired License

10-26-2012 12:20 AM in reply to: CARLOCHIABRANDO6369
We're so sorry for the inconvenience. But we're working on this issue, will keep you updated when we get the solution. Thank you very much to report this problem and your patience!



Emily Xu
Product Support
471 Posts
30 Kudos
Registered: ‎03-29-2010
Post 8 of 16

Re: Expired License

10-28-2012 07:44 PM in reply to: emily.xu

Currently, the temporary workaround is to change the date of the system back one month or so, launch the product and activate it, close it and change the date to the correct one.

 




Emily Xu
New Member
2 Posts
0 Kudos
Registered: ‎04-04-2011
Post 9 of 16

Re: Expired License

10-30-2012 06:10 PM in reply to: emily.xu

Not a solution when trying to run the trial. Before I thought it through, I changed the date (and ASD ran), but now my trial is over after running for only 1 day!

 

Unless there is a way to reset the TRIAL PERIOD... I'm outta luck.

Product Support
471 Posts
30 Kudos
Registered: ‎03-29-2010
Post 10 of 16

Re: Expired License

10-31-2012 07:03 PM in reply to: ACADChick

We're so sorry for the inconvenience for you!

Our developer just released a hotfix for this issue, you can download and install from here.See the readme for the installation instruction.

Be noted, this hotfix applys not only to prospects trying to run the software in trail mode but also to try to input serial number and register the software after installing it in trail mode.

 


______________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

 




Emily Xu
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