Every Autodesk application hangs the PC when loaded

InsaneGoblin · ‎05-11-2014

I have searched for months, until I ended up giving up. All the solutions given were either "install the latest SP" or "it's a hardware issue". In my case I know it's neither as my hardware is in mint condition, and happens to almost everyone with an SSD.

I tried Maya 2012-2015 and LT, 3d Max 2011-2014, even Mudbox. They all hand at the splash screen for 2-10 minutes. For what I could gather, it has to do with the licensing or the raysat service.

If I kill the service, it loads fine the first time, after which it stays hidden and keeps freezing.

There HAS to be a solution, as this is a common issue.

Win 8, good specs overall. Also using zBrush and other apps, they work perfectly.

Someone knows?

InsaneGoblin · ‎05-13-2014

Just tried with 3dMax 2015. Same deal, longer waiting time.

2015 SP1... same.

Can't believe this isn't fixed yet as so many users are experiencing the same issue 😞

pendean · ‎05-13-2014

Do more than just stare from the outside at your screen: there are dozens of freeware tools like ProcessMonitor that will tell you what's going on with your system, what is hanging, what is stuck and more.

65 people looked at your post and decided to walk away: there is just not enough information for remote help.

InsaneGoblin · ‎05-13-2014

The culprit apparently is the Flexnet Licensing Service 64. The amount of processes it summons is staggering. Same with the Akamai service.

Did the mistake of removing them, now the apps won't start.

Reinstalling 3dMax due to user stupidity

pendean · ‎05-13-2014

Thanks for the follow up and fix.

InsaneGoblin · ‎05-13-2014

Dean, there is no fix. I just pointed out the issue: the licensing services. There's no apparent way to remove them, so the issue is not solved. Autodesk needs to fix it as it's using the same system for several years, prior to the distribution of SSDs

pendean · ‎05-13-2014

You've used Win8 for several years?

So you did not reinstall what you said you removed? That's kind of how I read your reply. Is there a challenge in removing all Autodesk software, properly removing all Autodesk content, cleaning out the WIndows Registry (after you back it up) of all Autodesk references, removing all .NET applications, restarting WIndows and reinstalling only the software that is WIn8 approved? I use a freeware called REGSEEKER2 to remove entries from the WIndows Registry, followed by a scan by another freeware, CCLEANER, to ensure proper fixes are done.

SSDs here, Win7 not Win8, no issues with your software choices here: while that's no HELP to you, hopefully your added information may shed light on possible fixes if you choose not to properly reinstall.

InsaneGoblin · ‎05-13-2014

I never said I used WIn8 for several years, where do you get that?

And yes, reinstalled several versions (2011, 2014, 2014, 2015) after a clean unistall after each removal. Several systems as well.

Is your SSD the primary unit?

InsaneGoblin · ‎05-14-2014

Some more info, maybe it helps:

Changed recently the GPU, from an ATI 6750 to an nVidia GTX 770.

[CODE]
------------------
System Information
------------------
Time of this report: 5/14/2014, 09:09:31
Machine name: BEHEMOTH
Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 07/31/13 17:11:21 Ver: 04.06.05
Processor: AMD FX(tm)-6350 Six-Core Processor (6 CPUs), ~3.9GHz
Memory: 8192MB RAM
Available OS Memory: 8150MB RAM
Page File: 3752MB used, 5565MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: The file nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Display Tab 2: The file nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 770
Manufacturer: NVIDIA
Chip type: GeForce GTX 770
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1184&SUBSYS_27743842&REV_A1
Display Memory: 4034 MB
Dedicated Memory: 1986 MB
Shared Memory: 2048 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: S240HL
Monitor Id: ACR0289
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM07D0
Native Mode: 1360 x 768(p) (60.015Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3750 (English)
Driver Version: 9.18.13.3750
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 3/27/2014 13:45:52, 17467048 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
Device Identifier: {D7B71E3E-52C4-11CF-5455-79071CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1184
SubSys ID: 0x27743842
Revision ID: 0x00A1
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Card name: NVIDIA GeForce GTX 770
Manufacturer: NVIDIA
Chip type: GeForce GTX 770
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1184&SUBSYS_27743842&REV_A1
Display Memory: 4034 MB
Dedicated Memory: 1986 MB
Shared Memory: 2048 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Philips 150C4
Monitor Id: PHLC001
Native Mode: 1024 x 768(p) (60.004Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3750 (English)
Driver Version: 9.18.13.3750
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 3/27/2014 13:45:52, 17467048 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
Device Identifier: {D7B71E3E-52C4-11CF-5455-79071CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1184
SubSys ID: 0x27743842
Revision ID: 0x00A1
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Siberia V2 Illuminated)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_1038&PID_1211&REV_0115&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.02.9200.16658 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/5/2013 23:02:14, 121984 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18497892&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.02.9200.16651 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/14/2013 16:18:35, 341504 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Siberia V2 Illuminated)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.02.9200.16658 (English)
Driver Attributes: Final Retail
Date and Size: 7/5/2013 23:02:14, 121984 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Desktop Microphone (Microsoft® LifeCam HD-3000)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: USBAUDIO.sys
Driver Version: 6.02.9200.16658 (English)
Driver Attributes: Final Retail
Date and Size: 7/5/2013 23:02:14, 121984 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Gaming Mouse G600
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC24A
FF Driver: n/a

Device Name: Wired Keyboard 600
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0750
FF Driver: n/a

Device Name: G13
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC21C
FF Driver: n/a

Device Name: Steelseries Consumer
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x1020
FF Driver: n/a

Device Name: Siberia V2 Illuminated
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x1211
FF Driver: n/a

Poll w/ Interrupt: No

----------------
Gameport Devices
----------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 28.1 GB
Total Space: 114.1 GB
File System: NTFS
Model: OCZ-AGILITY3 ATA Device

Drive: F:
Free Space: 978.4 GB
Total Space: 1907.7 GB
File System: NTFS
Model: WDC WD20EARX-32PASB0 ATA Device

Drive: 😧
Model: Optiarc DVD RW AD-5280S ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.02.9200.16384 (English), 7/26/2012 03:26:36, 174080 bytes

[/CODE]

TEDESCO182 · ‎12-26-2014

I have exactly the same error.

I tryed to install autocad 2010, 2011 and 2015. The aplication keep hanging all PC.

Win 8.1 pro 64bits

AMD fx6300

8gb RAM DDR3 1600MHz

SSD kingston 120Gb

HD WD 1TB

geforce GTX 660

did you found the solution?

TEDESCO182 · ‎12-26-2014

I try to follow this :

http://upandready.typepad.com/up_and_ready/2014/02/autocad-folder-redirection-files-on-network-share...

and i got this:

hope it help us to find this error

Every Autodesk application hangs the PC when loaded

Every Autodesk application hangs the PC when loaded

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