Installation & Licensing

Installation & Licensing

Reply
Active Contributor
linkboy
Posts: 33
Registered: ‎09-07-2012
Message 1 of 3 (334 Views)

error message to install Revit and 3dsMax from Deisgn Suite Ultimate 2013

334 Views, 2 Replies
09-07-2012 07:20 AM

When I try to install Revit from Building design suite Ultimate 2013, it has this error message"1: 5 2: adlmPITSetProductInformation failed. 3: 2."(error image attached) I do have Revit 2012 Architecture on the same machine and want keep it.

Then I tried 3dsMAx design and ran across the same issue. Installation log file for 3dsMAx attached.

 

Thanks,

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 2 of 3 (323 Views)

Re: error message to install Revit and 3dsMax from Deisgn Suite Ultimate 2013

09-07-2012 09:09 AM in reply to: linkboy

Hi yhe36,

 

The "adlmPITRemoveProductInformation failed" message indicates a possible corruption in the "ProductInformation.pit" file, and the generally accepted solution to this problem is to manually remove the file and to repeat the installation process. With that being said you may need to temporarily remove your 2012 software in order to resolve the issue.

 

Please see the following threads for more information on the process.

 

PIT REMOVAL THREAD - LINK 1

 

PIT REMOVAL THREAD - LINK 2



Philip Schmelzer
Active Contributor
linkboy
Posts: 33
Registered: ‎09-07-2012
Message 3 of 3 (251 Views)

Re: error message to install Revit and 3dsMax from Deisgn Suite Ultimate 2013

10-05-2012 08:34 AM in reply to: linkboy
Anyway I can keep 2012 programs? It's hard to uninstall and reinstall. If I remove that file, all 2012s will stop working somehow. Thanks!
Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Do you have 60 seconds to spare? The Autodesk Community Team is revamping our site ranking system and we want your feedback! Please click here to launch the 5 question survey. As always your input is greatly appreciated.