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error message in autocad 2013 instalation

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Message 1 of 4
danicad2013
1860 Views, 3 Replies

error message in autocad 2013 instalation

hi friends, a have tried to install autocad 2013 without succes. always get me the same message " Installation finish.Some products not have been installed." in spanish: "instalacion finalizada. Algunos prductos no se han podido instalar". How i can solve this problem? I can´t found the solution. I spent three days.
I downloaded many versions including 64 bits version. Autocad is installing in windows 7 home premium. Can you help me?Thanks. 

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Message 2 of 4
janetzicht
in reply to: danicad2013

I had the same problem in not installing all the programs, I believe I had different softwares that weren't installed propertly but the Autodesk 2013 didn't install properly. I got some advice from tech support to uninstall the software from the computer and then create a separate user account and then install program in that new account after uninstalling from other account. Turn off the antivirus program off. I have been unsuccessful at uninstalling it from my computer. I have tried to unistall the two programs: Autodesk 3ds Max Design 2013  64-bit and Autodesk Sync(only two programs on my computer) but have been unsuccessful. The Autodesk 3ds does nothing when I click on Uninstall/Repair. The Autodesk Sync brings up "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." I'm afraid that if I try to repair it will use up the 2nd installation leaving me with nothing. I'm afraid if I try to install before I uninstall from other account will not work. 

I have tried to reach Tech Support again but apparently Tech Support doesn't come with the purchase of the software installation, only when purchase a subscription do you get Tech Support. I don't understand how I was able to get Tech Support the first time, unless it wasn't Tech Support. I think that is rather stupid and greedy on Autodesk's part and not providing 24/7 Tech Support only Monday-Friday from 9am-5pm MST. 

Please let me know if you have any success in finding the solution because I need this software up and running in a week for school. 

 

Janet 

Message 3 of 4
TravisNave
in reply to: danicad2013

Post the installation log file found in your %TEMP% folder.



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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Message 4 of 4
peg8
in reply to: TravisNave

Hi,
I am having the same problem while trying to install Autocad 2015 (student version).
I copy here the error message:

== Setup started on USUARIO by User ===
2015/1/31:15:55:03    User    USUARIO    Path_Length: 157
2015/1/31:15:55:03    User    USUARIO    Current Directory C:\Users\User\AppData\Local\Temp\_AI74EF.tmp
2015/1/31:15:55:03    User    USUARIO    Launch
2015/1/31:15:55:17    User    USUARIO    Download    Play    SETUP_CONFIG    http://edutrial.autodesk.com/SWDLDNET4/2015/ACD/WI/{C25EC891-E68C-48CA-95FE-652A0C8DB435}/SETUP_x64....
2015/1/31:17:17:06    User    USUARIO    Download    Complete    SETUP_CONFIG    http://edutrial.autodesk.com/SWDLDNET4/2015/ACD/WI/{C25EC891-E68C-48CA-95FE-652A0C8DB435}/SETUP_x64....
2015/1/31:17:17:06    User    USUARIO    Install    CustomCallback    Info    Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\User\AppData\Local\Temp\_AI74EF.tmp\Setup\AcSetup.dll
2015/1/31:17:17:06    User    USUARIO    Install    CustomCallback    Info    Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2015/1/31:17:17:06    User    USUARIO    PageOpen    LaunchDialog        
2015/1/31:17:37:37    User    USUARIO    PageOpen    LicenseDialog        
2015/1/31:17:37:37    User    USUARIO    PageOpen    ProductInfoDialog        
2015/1/31:17:37:37    User    USUARIO    PageOpen    ProductSelectionDialog2        
2015/1/31:17:37:53    User    USUARIO    PageOpen    FullProgressDialog        
2015/1/31:17:38:09    User    USUARIO    Download    Play    VCREDIST2012X86UPD4    http://edutrial.autodesk.com/SWDLDNET4/2015/ACD/WI/{C25EC891-E68C-48CA-95FE-652A0C8DB435}/VCREDIST20...
2015/1/31:17:39:54    User    USUARIO    Download    Complete    VCREDIST2012X86UPD4    http://edutrial.autodesk.com/SWDLDNET4/2015/ACD/WI/{C25EC891-E68C-48CA-95FE-652A0C8DB435}/VCREDIST20...
2015/1/31:17:39:54    User    USUARIO    Installing Microsoft Visual C++ 2012 Redistributable (x86) Update 4: "C:\Autodesk\WI\Autodesk AutoCAD 2015\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart /log C:\Users\User\AppData\Local\Temp\vcredist_x86_2012_UPD4.log
2015/1/31:17:40:48    User    USUARIO    Install    Microsoft Visual C++ 2012 Redistributable (x86) Update 4    Succeeded    
2015/1/31:17:40:50    User    USUARIO    Download    Play    VCREDIST2012X64UPD4    http://edutrial.autodesk.com/SWDLDNET4/2015/ACD/WI/{C25EC891-E68C-48CA-95FE-652A0C8DB435}/VCREDIST20...
2015/1/31:17:46:04    User    USUARIO    Download    Complete    VCREDIST2012X64UPD4    http://edutrial.autodesk.com/SWDLDNET4/2015/ACD/WI/{C25EC891-E68C-48CA-95FE-652A0C8DB435}/VCREDIST20...
2015/1/31:17:46:04    User    USUARIO    Installing Microsoft Visual C++ 2012 Redistributable (x64) Update 4: "C:\Autodesk\WI\Autodesk AutoCAD 2015\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart /log C:\Users\User\AppData\Local\Temp\vcredist_x64_2012_UPD4.log
2015/1/31:17:46:04    User    USUARIO    Install    Microsoft Visual C++ 2012 Redistributable (x64) Update 4    Succeeded    
2015/1/31:17:46:09    User    USUARIO    Download    Play    DIRECTX    http://edutrial.autodesk.com/SWDLDNET4/2015/ACD/WI/{C25EC891-E68C-48CA-95FE-652A0C8DB435}/DIRECTX.ta...
2015/1/31:17:53:34    User    USUARIO    Download    Complete    DIRECTX    http://edutrial.autodesk.com/SWDLDNET4/2015/ACD/WI/{C25EC891-E68C-48CA-95FE-652A0C8DB435}/DIRECTX.ta...
2015/1/31:17:53:34    User    USUARIO    Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD 2015\3rdParty\DirectX\DXSETUP.exe" /silent
2015/1/31:17:53:48    User    USUARIO    Install    DirectX Runtime    Succeeded    
2015/1/31:17:53:50    User    USUARIO    Download    Play    CM    http://edutrial.autodesk.com/SWDLDNET4/2015/ACD/WI/{C25EC891-E68C-48CA-95FE-652A0C8DB435}/CM.tar.lzm...
2015/1/31:18:06:28    User    USUARIO    Download Error    CM    <B>La conexión ha caducado.</B>Haga clic de nuevo en Instalar ahora en el sitio web de Autodesk.     http://edutrial.autodesk.com/SWDLDNET4/2015/ACD/WI/{C25EC891-E68C-48CA-95FE-652A0C8DB435}/CM.tar.lzm...
2015/1/31:18:06:28    User    USUARIO    Download Error    CM    La descompresión ha fallado    http://edutrial.autodesk.com/SWDLDNET4/2015/ACD/WI/{C25EC891-E68C-48CA-95FE-652A0C8DB435}/CM.tar.lzm...
2015/1/31:18:06:28    User    USUARIO    Download    Aborted    CM    http://edutrial.autodesk.com/SWDLDNET4/2015/ACD/WI/{C25EC891-E68C-48CA-95FE-652A0C8DB435}/CM.tar.lzm...
2015/1/31:18:06:28    User    USUARIO    Install    Autodesk Material Library 2015    Failed    Download Failed, Installation aborted, Result=1603
2015/1/31:18:06:28    User    USUARIO    Rollback    DirectX Runtime    Failed    Failure is ignored, Result=1619
2015/1/31:18:06:28    User    USUARIO    Rollback    Microsoft Visual C++ 2012 Redistributable (x64) Update 4    Failed    Failure is ignored, Result=1619
2015/1/31:18:06:28    User    USUARIO    Rollback    Microsoft Visual C++ 2012 Redistributable (x86) Update 4    Failed    Failure is ignored, Result=1619

Thank you very much.

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