Installation & Licensing

Installation & Licensing

New Member
Posts: 1
Registered: ‎02-08-2012
Message 1 of 2 (461 Views)

Error message 1:5 2: adlm PITSetProductInformation failed. 3:2

461 Views, 1 Replies
10-06-2012 12:33 PM

I had autodesk Maya 2011 student version installed on my computer. I uninstalled it... it no longer shows up in my programs list. The shortcuts are still there. When I tried to install Maya 2012 I got this error message 1:5 2: adlm PITSetProductInformation failed. 3:2 


I have read that you need to go through and remove all the related Autodesk files by hand but I do not know which ones they are. 


Can someone help me figure out wich files I need to remove and give me a clean install for Autodesk Maya 2012?

Posts: 429
Registered: ‎06-14-2011
Message 2 of 2 (436 Views)

Re: Error message 1:5 2: adlm PITSetProductInformation failed. 3:2

10-07-2012 06:43 PM in reply to: tmckie86

Hi tmckie86:


I suggest that you click on this link for available options regarding the specific error you have encountered. I hope it helps. :smileyhappy:


Best Regards,


Arlin Bibat
Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Do you have 60 seconds to spare? The Autodesk Community Team is revamping our site ranking system and we want your feedback! Please click here to launch the 5 question survey. As always your input is greatly appreciated.