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Error Instalation

3 REPLIES 3
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Message 1 of 4
ljopalinski
Observer
377 Views, 3 Replies
‎06-17-2014 09:46 AM
‎06-17-2014 09:46 AM

Error Instalation

Hi there guys

 

I just purchased 3D s max on a monthly subscription. I tried to install it twice and it keeps coming back   wit hthe same message.  Instalation failed.

 

Can you help Please 

 

Thank you 

 

Lukasz

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Message 2 of 4
jessica.t
Alumni
in reply to: ljopalinski
‎06-17-2014 10:12 AM
‎06-17-2014 10:12 AM

Hello and welcome to the Autodesk Community!

 

Apologies for the installation trouble but we'll get you up and running! Could you please post a copy of your installation log file so we can take a closer look at the failure?

 

Also, if you could please provide your computer hardware specifications as well as your download / installation method it would be greatly appreciated. Thank you!



Jessica Thrasher
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Message 3 of 4
TravisNave
Mentor
in reply to: ljopalinski
‎06-17-2014 10:13 AM
‎06-17-2014 10:13 AM

Absolutely.  Can you post your installation log from the failure screen?  That will help determine the problem.

 

Edit:  ^ Looks like Jess just beat me to it!  🙂



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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Message 4 of 4
david.lau
Community Manager
in reply to: TravisNave
‎06-24-2014 10:40 AM
‎06-24-2014 10:40 AM

Can you try a browser download of the software using the Virtual Agent (Step #3) here:

 

http://upandready.typepad.com/up_and_ready/2013/01/quick-start-downloads.html



David Lau
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