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Error Code -5.412.0

11 REPLIES 11
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Message 1 of 12
dbottomley
4829 Views, 11 Replies

Error Code -5.412.0

I have 45 students running Inventor 2011. They have all been able to get their license from the license server when booting Inventor with no problems until yesterday. One student cannot launch Inventor on her computer - the error code and message " Error -5.412.0  A valid license could not be obtained by the network license manager" shows up every time.

Actions to date:

Reboot her computer - same

Reboot the license server - same

Had her log on and run Inventor from several other computers in the lab - She CAN do this. It is only on her assigned computer that she gets the error message.

Logging in as administrator, I CAN launch Inventor on her assigned computer.

Other students CAN launch Inventor for her computer.

Only she gets the error message on her assigned computer.

Any help greatly appreciated.

 

Windows XP

Autodesk Design Academy 2011

 

Thank You

David Bottomley

Southwestern HS

Hanover, IN

 

Tags (1)
11 REPLIES 11
Message 2 of 12
hashim.mundol
in reply to: dbottomley

Please try to delete the file cascadeinfo,cas

 

http://usa.autodesk.com/getdoc/id=TS13894457

 

if this doesnt help, please try check antivirus/firewall etc.. locally. also if there is ipv6 enabled locally, please try to disable it.

 

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Tags (1)
Message 3 of 12

I'm a bit late, but I'm having the same problem, and deleting the .cas file does not help. I've tried turning the firewall on and off, but it doesn't seem to help. The license file shows up correctly in lmgtools, and Autodesk Algor works fine but I can't get Inventor Professional to acquire a license.

 

Any suggestions?

Message 4 of 12

Did it work before ?

usually this error means this particular feature license is not available on the server

 

you can get verbose log to figure out the request from client

 

http://usa.autodesk.com/getdoc/id=TS1065188

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Tags (1)
Message 5 of 12

Yes, it did. All I did was to install lmtools on another workstation, generate a new license file and re-install the product here instead.

 

I'll try this.

Message 6 of 12

Hi,

 

What it says is this:

 

"Flexnet licensing error: License server system does not support this feature.

Feature [featurename]

 

Flexnet licensing error: 18,147"

 

When I close it, another one appears with a new feature name, all associated with Inventor Professional.

Message 7 of 12

Please check your license file here to verify those feature codes, coming up in the error

if you dont have it, please get a new one.

 

http://licenseparser.com/

 

you could also see it in License server status (might not look as nice as the link above)

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 8 of 12

Ok, this is what it says:

 

 

4Subscription Package: Autodesk Algor Simulation Professional85526ASPRO_F 31-Jan-2011permanent
 Autodesk Algor Simulation Professional 201185593ASPRO_2011_0F 
 
85508ASPRO_2010_0F 
1Subscription Package: Autodesk Algor Simulation MES85525ASMES_F
31-Jan-2011permanent
 Autodesk Algor Simulation MES 201185592ASMES_2011_0F 
 
85507ASMES_2010_0F 
6Subscription Package: Inventor Professional64800INVPRO_F
31-Jan-2011permanent
 AutoCAD Inventor Professional Suite 201185567INVPRO_2011_0F 
 AutoCAD Inventor Professional Suite 201070500INVPRO_2010_0F 
 Autodesk Inventor Professional 200959600INVPRO_2009_0F 
 Inventor Professional 200855300INVPRO_2008_0F 

 

It seems that Inventor decided to startk working, but I still get an error message for "85573INVBUN", "85635FSDPRM_20110_F", "85569INVPRO_2011_0F", "85571INVPROSIM_2011_0F", "85575INVMFG_2011_0F" when starting it.

Message 9 of 12

if you remove the diagnostics variable, errors should go away; its just showing the cascading order.

 

Did you do anything to fix the issue ?

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 10 of 12

I regenerated the license file. This time, I just pasted the entire text information that I was given into the .lic file instead of only appending the INCREMENT sections (it said to do so on the site). For some reason, this helped.

 

Thanks.

Message 11 of 12
mraxe
in reply to: dbottomley

Hello for the second day I suffer with training license 3DS max.
Initially, the error was -96.491.0 after made an open port on the router error disappeared.
-5.412.0 Now and the next 20. Moreover, errors are issued instantly.
try to delete the file cascadeinfo, cas no avail.
For information on the two PCs is Litsense Network Manager

 

 

Debug from server. 

10:34:54 (lmgrd) -----------------------------------------------
10:34:54 (lmgrd) Please Note:
10:34:54 (lmgrd)
10:34:54 (lmgrd) This log is intended for debug purposes only.
10:34:54 (lmgrd) In order to capture accurate license
10:34:54 (lmgrd) usage data into an organized repository,
10:34:54 (lmgrd) please enable report logging. Use Macrovision's
10:34:54 (lmgrd) software license administration solution,
10:34:54 (lmgrd) FLEXnet Manager, to readily gain visibility
10:34:54 (lmgrd) into license usage data and to create
10:34:54 (lmgrd) insightful reports on critical information like
10:34:54 (lmgrd) license availability and usage. FLEXnet Manager
10:34:54 (lmgrd) can be fully automated to run these reports on
10:34:54 (lmgrd) schedule and can be used to track license
10:34:54 (lmgrd) servers and usage across a heterogeneous
10:34:54 (lmgrd) network of servers including Windows NT, Linux
10:34:54 (lmgrd) and UNIX. Contact Macrovision at
10:34:54 (lmgrd) www.macrovision.com for more details on how to
10:34:54 (lmgrd) obtain an evaluation copy of FLEXnet Manager
10:34:54 (lmgrd) for your enterprise.
10:34:54 (lmgrd)
10:34:54 (lmgrd) -----------------------------------------------
10:34:54 (lmgrd)
10:34:54 (lmgrd)
10:34:54 (lmgrd) pid 1116
10:34:54 (lmgrd) Detecting other license server manager (lmgrd) processes...
10:34:54 (lmgrd) Done rereading
10:34:54 (lmgrd) FLEXnet Licensing (v11.5.0.5 build 60835 i86_n3) started on k1 (IBM PC) (1/14/2013)
10:34:54 (lmgrd) Copyright (c) 1988-2007 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
10:34:54 (lmgrd) US Patents 5,390,297 and 5,671,412.
10:34:54 (lmgrd) World Wide Web: http://www.macrovision.com
10:34:54 (lmgrd) License file(s): C:\Program Files\Autodesk Network License Manager\ESEC2010rulicense.lic
10:34:54 (lmgrd) lmgrd tcp-port 27000
10:34:54 (lmgrd) Starting vendor daemons ...
10:34:54 (lmgrd) Starting vendor daemon at port 2080
10:34:54 (lmgrd) Using vendor daemon port 2080 specified in license file
10:34:54 (lmgrd) Started adskflex (pid 1524)
10:34:54 (adskflex) Unable to initialize access to trusted storage: 1
10:34:54 (adskflex) FLEXnet Licensing version v11.5.0.0 build 56285 i86_n3
10:34:54 (adskflex) Server started on k1 for: 85519ESEC_2010_0F
10:34:54 (adskflex) PLIST 85400MAYAMMR_2010_0F 85400MAYAMFS_2010_0F
10:34:54 (adskflex) 85400MAYAMMR1_2010_0F 85400MAYAMMR2_2010_0F 85400MAYAMMR3_2010_0F
10:34:54 (adskflex) 85400MAYAMMR4_2010_0F 85400MAYAMMR5_2010_0F
10:34:54 (adskflex) EXTERNAL FILTERS are OFF
10:34:54 (lmgrd) adskflex using TCP-port 2080
10:50:18 (adskflex) TCP_NODELAY NOT enabled

 

125Autodesk Education Suite for Entertainment Creation 201085519ESEC_2010_0F370-6001073418-Dec-201218-dec-2015
125Autodesk Maya 2010 Mental Ray85400MAYAMMR_2010_0F370-6001073418-Dec-201218-dec-2015
125Autodesk Maya 2010 Fluid Simulation85400MAYAMFS_2010_0F370-6001073418-Dec-201218-dec-2015
125Autodesk Maya 2010 Mental Ray 185400MAYAMMR1_2010_0F370-6001073418-Dec-201218-dec-2015
125Autodesk Maya 2010 Mental Ray 285400MAYAMMR2_2010_0F370-6001073418-Dec-201218-dec-2015
125Autodesk Maya 2010 Mental Ray 385400MAYAMMR3_2010_0F370-6001073418-Dec-201218-dec-2015
125Autodesk Maya 2010 Mental Ray 485400MAYAMMR4_2010_0F370-6001073418-Dec-201218-dec-2015
125Autodesk Maya 2010 Mental Ray 585400MAYAMMR5_2010_0F370-6001073418-Dec-2012

18-dec-2015

 

 

 

 

 

 

Hello for the second day I suffer with training license 3DS max.
Initially, the error was -96.491.0 after made an open port on the router error disappeared.
-5.412.0 Now and the next 20. Moreover, errors are issued instantly.
try to delete the file cascadeinfo, cas no avail.
For information on the two PCs is Litsense Network Manager


Debug from server.
10:34:54 (lmgrd) -----------------------------------------------
10:34:54 (lmgrd) Please Note:
10:34:54 (lmgrd)
10:34:54 (lmgrd) This log is intended for debug purposes only.
10:34:54 (lmgrd) In order to capture accurate license
10:34:54 (lmgrd) usage data into an organized repository,
10:34:54 (lmgrd) please enable report logging. Use Macrovision's
10:34:54 (lmgrd) software license administration solution,
10:34:54 (lmgrd) FLEXnet Manager, to readily gain visibility
10:34:54 (lmgrd) into license usage data and to create
10:34:54 (lmgrd) insightful reports on critical information like
10:34:54 (lmgrd) license availability and usage. FLEXnet Manager
10:34:54 (lmgrd) can be fully automated to run these reports on
10:34:54 (lmgrd) schedule and can be used to track license
10:34:54 (lmgrd) servers and usage across a heterogeneous
10:34:54 (lmgrd) network of servers including Windows NT, Linux
10:34:54 (lmgrd) and UNIX. Contact Macrovision at
10:34:54 (lmgrd) www.macrovision.com for more details on how to
10:34:54 (lmgrd) obtain an evaluation copy of FLEXnet Manager
10:34:54 (lmgrd) for your enterprise.
10:34:54 (lmgrd)
10:34:54 (lmgrd) -----------------------------------------------
10:34:54 (lmgrd)
10:34:54 (lmgrd)
10:34:54 (lmgrd) pid 1116
10:34:54 (lmgrd) Detecting other license server manager (lmgrd) processes...
10:34:54 (lmgrd) Done rereading
10:34:54 (lmgrd) FLEXnet Licensing (v11.5.0.5 build 60835 i86_n3) started on k1 (IBM PC) (1/14/2013)
10:34:54 (lmgrd) Copyright (c) 1988-2007 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
10:34:54 (lmgrd) US Patents 5,390,297 and 5,671,412.
10:34:54 (lmgrd) World Wide Web: http://www.macrovision.com
10:34:54 (lmgrd) License file(s): C:\Program Files\Autodesk Network License Manager\ESEC2010rulicense.lic
10:34:54 (lmgrd) lmgrd tcp-port 27000
10:34:54 (lmgrd) Starting vendor daemons ...
10:34:54 (lmgrd) Starting vendor daemon at port 2080
10:34:54 (lmgrd) Using vendor daemon port 2080 specified in license file
10:34:54 (lmgrd) Started adskflex (pid 1524)
10:34:54 (adskflex) Unable to initialize access to trusted storage: 1
10:34:54 (adskflex) FLEXnet Licensing version v11.5.0.0 build 56285 i86_n3
10:34:54 (adskflex) Server started on k1 for: 85519ESEC_2010_0F
10:34:54 (adskflex) PLIST 85400MAYAMMR_2010_0F 85400MAYAMFS_2010_0F
10:34:54 (adskflex) 85400MAYAMMR1_2010_0F 85400MAYAMMR2_2010_0F 85400MAYAMMR3_2010_0F
10:34:54 (adskflex) 85400MAYAMMR4_2010_0F 85400MAYAMMR5_2010_0F
10:34:54 (adskflex) EXTERNAL FILTERS are OFF
10:34:54 (lmgrd) adskflex using TCP-port 2080
10:50:18 (adskflex) TCP_NODELAY NOT enabled

125 Autodesk Education Suite for Entertainment Creation 2010 85519ESEC_2010_0F 370-60010734 18-Dec-2012 18-dec-2015
125 Autodesk Maya 2010 Mental Ray 85400MAYAMMR_2010_0F 370-60010734 18-Dec-2012 18-dec-2015
125 Autodesk Maya 2010 Fluid Simulation 85400MAYAMFS_2010_0F 370-60010734 18-Dec-2012 18-dec-2015
125 Autodesk Maya 2010 Mental Ray 1 85400MAYAMMR1_2010_0F 370-60010734 18-Dec-2012 18-dec-2015
125 Autodesk Maya 2010 Mental Ray 2 85400MAYAMMR2_2010_0F 370-60010734 18-Dec-2012 18-dec-2015
125 Autodesk Maya 2010 Mental Ray 3 85400MAYAMMR3_2010_0F 370-60010734 18-Dec-2012 18-dec-2015
125 Autodesk Maya 2010 Mental Ray 4 85400MAYAMMR4_2010_0F 370-60010734 18-Dec-2012 18-dec-2015
125 Autodesk Maya 2010 Mental Ray 5 85400MAYAMMR5_2010_0F 370-60010734 18-Dec-2012
18-dec-2015


Message 12 of 12
kens
in reply to: hashim.mundol

 

Finally a solution. I just spent more almost three hours on the phone with Autodesk, acquiring new licensing files, reconfiguring lmtool, and so much more. I went to places in Windows that I did not even know existed, and I have MCSE Server 2003. I've looked all over the Autodesk communities and searched the Internet for that specific error code, and none of these posts ever showed up - always got the "could not find..." message. More than half a dozen emails between Autodesk and myself, 5 different complete uninstall/reinstall, including registry wipes.

 

Well, in any event. Thank you. I got rid of cascadeinfo.cas as you suggested, opened AutoCAD, and right about the point when I was expecting to see that error message again, suddenly my workspace opened up. Unbelievable - one simple file that really doesn't serve any necessary function.

 

I'm responding to the most recent email I received from Autodesk, and I am providing this link to her. Hopefully in the future, rather than going through all those hoops of fire, they can simply start here -Keep  ISimple  S*****

 

Thank again. Have a great day!

Ken Stevenson

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