Installation & Licensing

Installation & Licensing

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Active Member
pmcallister
Posts: 9
Registered: ‎05-27-2012
Message 1 of 20 (2,654 Views)

Error Code 110 when activating Max 2012

2654 Views, 19 Replies
05-27-2012 11:33 AM

The title pretty much says it all. When I try to activate my copy of 3DS Max 2012 I get the following error:

 

"A License error has occurred. Contact your technical support representative for assistance. To help determine the nature of the problem, the error code is: 110"

 

I click OK on the message window and than another window pops up saying:

 

"The software license check out failed. Error 20"

 

 

Why is it doing this and how can I fix it?

 

thanks,

 

- Patrick

 

 

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 2 of 20 (2,645 Views)

Re: Error Code 110 when activating Max 2012

05-27-2012 06:21 PM in reply to: pmcallister

Hi pmcallister:

 

Please send me your serial number through private message(envelope next to your account name at the top of this page).

 

Thank you,



Arlin Bibat
Active Member
pmcallister
Posts: 9
Registered: ‎05-27-2012
Message 3 of 20 (2,622 Views)

Re: Error Code 110 when activating Max 2012

05-29-2012 05:19 PM in reply to: arlinpega.bibat

I sent my information to you through a PM yesturday. Have you been able to solve the problem at all?

 

thanks,

 

- Patrick

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 4 of 20 (2,620 Views)

Re: Error Code 110 when activating Max 2012

05-29-2012 06:28 PM in reply to: pmcallister

Hi pmcallister:

 

I have responded to your inquiry through private message with the following information:

 

I checked on your serial number and it appears to be unregistered.Please register your serial number first through  www.autodesk.com/register. You may use the same user ID and password that you use in Education Community. As soon as you have it registered, you may follow through the instruction and activate. 

 

I checked today and the serial number is still unregistered.  If you can send me your personal information through PM, I can do it for you. However, please note that in order for me to activate, I will need request code. 

. Following are the steps to retrieve the request code:

1. Run the program

2. Pull down menu 'Help'

3. Click on 'About'

4. Click the Production Information button at the right hand corner

5. Click on the Activate button

6. On this page you will be able to view Product, Serial Number and Request Code 

 

Thanks,



Arlin Bibat
Active Member
pmcallister
Posts: 9
Registered: ‎05-27-2012
Message 5 of 20 (2,613 Views)

Re: Error Code 110 when activating Max 2012

05-30-2012 06:44 AM in reply to: arlinpega.bibat

I appricate all the help. I am at work right now and as such am unable to do anything with it now. When I get home tonight I will make to take care of this first thing and if I run into any trouble I will let you know.

 

Thanks a bunch,

 

- Patrick

Member
TheIce
Posts: 5
Registered: ‎11-16-2011
Message 6 of 20 (2,584 Views)

Re: Error Code 110 when activating Max 2012

06-05-2012 03:51 PM in reply to: pmcallister

i am having the same problem. every time i run my 3ds max, a window pops up and tells me that i must first activate this program before running it. and the only option available is "activate", the "run" option being disabled". then I get the same errors as mentioned above.

I have to inform you that this has happened with 2011 and 2012 versions, and i cannot seems to figure it out. and I can't try the solution you proposed because I can't get into the program to get my product request code.

pls, someone help. I am running out of ideas.

Member
myufka
Posts: 3
Registered: ‎06-06-2012
Message 7 of 20 (2,575 Views)

Re: Error Code 110 when activating Max 2012

06-06-2012 06:43 AM in reply to: pmcallister

when i clicked ok after error code 110 dialogue box it gives me "The software license chec out failed. Error 20." what sould i do?

Active Member
pmcallister
Posts: 9
Registered: ‎05-27-2012
Message 8 of 20 (2,527 Views)

Re: Error Code 110 when activating Max 2012

06-18-2012 06:59 PM in reply to: myufka

Just a heads up guys I still haven't gotten mine to work.

 

- Patrick

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 9 of 20 (2,525 Views)

Re: Error Code 110 when activating Max 2012

06-18-2012 07:42 PM in reply to: pmcallister

Hi pmcallister:

 

Your serial number needs to be registered first, before you can have it activated. I sent you a private message with an alternative on how we can we can register your serial number. I will wait for your response.

 

Thanks, 



Arlin Bibat
Active Member
pmcallister
Posts: 9
Registered: ‎05-27-2012
Message 10 of 20 (2,505 Views)

Re: Error Code 110 when activating Max 2012

06-20-2012 06:00 PM in reply to: arlinpega.bibat

OK so somebody tell me how you got your request code because I am convinced that at this point it isn't actully possable to obtain one and you can't use your product without it. So I am stuck with no program.

 

According to the note that appears when you hit the little ? button next to the "Enter Product Request Code" on this page https://registeronce.autodesk.com/prodreg/collectF​lexNetStandaloneParams!input.action I SHOULD be able

 

(and I quote the help box that appears) 

 

"To access the request code, start the product (which I did). On the Registration-Activation page, click Activate (as I did. The picture bellow shows window that appears when I click activate). The request code is displayed at the top of the page."

 

But as you can see there is NO REQUEST CODE that is displayed. And I just did this 5 seconds ago.

 

 

Max Issue.jpg

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