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ERROR 1321 ON AUTODESK SKETCHBOOK PRO 2015

4 REPLIES 4
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Message 1 of 5
nemobingo
1373 Views, 4 Replies

ERROR 1321 ON AUTODESK SKETCHBOOK PRO 2015

ERROR 1321 AND ERROR 110

I wanted install autodesk sketchbook pro 2015. BUT during the installation appeared this:

123.png

I don't now what to do and i ignore it .

But when installation ends and get time to activation window like this appeared  :

222.png

I tried install sketchbook pro 2015 on another computer with 32-bit and there it works fine.ON ANOTHER COMPUTER I HAD NO AUTODESK PRODUCTS ,DIFFERENT IS  MY COMPUTER .

 

I don't what to do .Please help me determine problem and fix it.

4 REPLIES 4
Message 2 of 5
jessica.t
in reply to: nemobingo

Hello and welcome to the Autodesk Community!

 

Error 1321 often occurs during installation due to user permissions issues. Upon installation be sure to make sure of the following:

 

  • You are running your machine as the administator
  • Turn off your personal firewall or VPN, if you use one.
  • Disable UAC

Please let me know how it goes. If the problem persists please review @TravisNave's solution on how to decipher your installation log file. Please also attach a copy of the log file to your response. Thank you!



Jessica Thrasher
Message 3 of 5
sean.mcinnes
in reply to: nemobingo

Have you tried to install the 64bit version. I seem to recall having a similar issue before with a different product and if I remember correctly installing the 64bit version was successful.

 

Worth a try?

 

Sean

Message 4 of 5
nemobingo
in reply to: jessica.t

i sole error 1321 but what do with error 110 ?
Message 5 of 5
jessica.t
in reply to: nemobingo

Hi @nemobingo!

 

Try this Autodesk Solution which suggests that you backup your files and then remove these adsk*.data files:

 

On Vista, Windows 7 or 8
C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data
C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data.?backup

 

Note that you will need to re-activate after completing the steps above. See the solution for further details. Let us know how it goes!

 

 

 

 



Jessica Thrasher

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