Installation & Licensing

Installation & Licensing

Active Member
8 Posts
0 Kudos
Registered: ‎07-05-2010
Post 1 of 4

DWG TruView 2011 X64 installation error

2134 Views, 3 Replies
02-02-2011 05:17 AM


We're having trouble with a trueview 2011 X64 installation on Windows 7 Pro X64.
Everything goes fine until an error 1904 C:\Program Files (x86)\DWG TrueView 2011\acctrl.dll was unable to register.
HRESULT -2147010895
Then the trueview installation stops...
What's the problem? Why is Trueview trying to register a dll from Program Files (X86) whereas we're installing an X64 version?

The Log file contains:

MSI (s) (D0:94) [14:09:31:948]: Running Script: C:\Windows\Installer\MSI308B.tmp
MSI (s) (D0:94) [14:09:31:949]: User policy value 'DisableRollback' is 0
MSI (s) (D0:94) [14:09:31:949]: Machine policy value 'DisableRollback' is 0
MSI (s) (D0:94) [14:09:31:952]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1044541744,LangId=1036,Platform=589824,ScriptType=1,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (c) (B8:BC) [14:09:31:955]: Note: 1: 2262 2: Billboard 3: -2147287038
MSI (s) (D0:94) [14:09:31:955]: Executing op: ProductInfo(ProductKey={5783F2D7-9028-040C-0100-0060B0CE6BBA},ProductName=DWG TrueView 2011,PackageName=DWGVIEWR.msi,Language=1036,Version=302055473,Assignment=1,ObsoleteArg=0,,,PackageCode={10A936B9-1153-45A7-8D95-8207C3ECDC0D},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (D0:94) [14:09:31:956]: Executing op: DialogInfo(Type=0,Argument=1036)
MSI (s) (D0:94) [14:09:31:956]: Executing op: DialogInfo(Type=1,Argument=DWG TrueView 2011)
MSI (s) (D0:94) [14:09:31:957]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Retour à l'action précédente:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Suppression des fichiers de sauvegarde...,CleanupTemplate=Fichier: [1])
MSI (s) (D0:94) [14:09:31:957]: Executing op: SetBaseline(Baseline=0,)
MSI (s) (D0:94) [14:09:31:957]: Executing op: SetBaseline(Baseline=1,)
MSI (s) (D0:94) [14:09:31:957]: Executing op: ActionStart(Name=SetUserDataCacheDirAttr,,)
Action14:09:31: SetUserDataCacheDirAttr.
MSI (s) (D0:94) [14:09:31:959]: Executing op: CustomActionSchedule(Action=SetUserDataCacheDirAttr,ActionType=1025,Source=BinaryData,Target=SetFileAttr,CustomActionData=C:\Program Files\Autodesk\DWG TrueView 2011\UserDataCache;2)
MSI (s) (D0:94) [14:09:31:963]: Creating MSIHANDLE (50) of type 790536 for thread 2708
MSI (s) (D0:F8) [14:09:31:964]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI30BC.tmp, Entrypoint: SetFileAttr
MSI (s) (D0:F8) [14:09:32:063]: Closing MSIHANDLE (50) of type 790536 for thread 2708
MSI (s) (D0:94) [14:09:32:063]: Executing op: ActionStart(Name=SelfRegModules,Description=Enregistrement des modules...,Template=Fichier: [1]
Dossier: [2])
Action14:09:32: SelfRegModules. Enregistrement des modules...
MSI (s) (D0:94) [14:09:32:064]: Executing op: ProgressTotal(Total=2,Type=1,ByteEquivalent=1300000)
MSI (s) (D0:94) [14:09:32:065]: Executing op: SetTargetFolder(Folder=C:\Program Files (x86)\Common Files\Autodesk Shared\)
MSI (s) (D0:94) [14:09:32:065]: Executing op: RegSelfReg(File=acipps16.dll,FileID=AcIPPS.32bit)
SelfRegModules: Fichier: acipps16.dll
Dossier: C:\Program Files (x86)\Common Files\Autodesk Shared\
MSI (s) (D0:94) [14:09:32:138]: Executing op: SetTargetFolder(Folder=C:\Program Files (x86)\DWG TrueView 2011\)
MSI (s) (D0:94) [14:09:32:138]: Executing op: RegSelfReg(File=acctrl.dll,FileID=AcCtrl.32bit)
MSI (c) (B8:BC) [14:09:32:138]: Note: 1: 2262 2: Billboard 3: -2147287038
SelfRegModules: Fichier: acctrl.dll
Dossier: C:\Program Files (x86)\DWG TrueView 2011\
CustomAction +AcCtrl.32bit returned actual error code -2147010895 (note this may not be 100% accurate if translation happened inside sandbox)
DEBUG: Error 2835:  The control ErrorIcon was not found on dialog ErrorDialog
Erreur interne 2835. ErrorIcon, ErrorDialog

New Member
1 Posts
0 Kudos
Registered: ‎02-02-2011
Post 2 of 4

Re: DWG TruView 2011 X64 installation error

02-02-2011 12:32 PM in reply to: informatique

I have been having problems with the AutoDesk site all day today trying to download the 32bit version of DWG TrueView.  Most of the time it won't complete a download, but the couple of times it downloaded a file, it was corrupt.


Suggest that you try dowloading the installation file again.

Active Member
8 Posts
0 Kudos
Registered: ‎07-05-2010
Post 3 of 4

Re: DWG TruView 2011 X64 installation error

02-10-2011 05:27 AM in reply to: mcwalker59

My sources are OK, If I launch the installer a second time it works...

Every time I tried first time failed and second time's weird but I tried on 3 different computers, same error....

New Member
2 Posts
0 Kudos
Registered: ‎09-18-2013
Post 4 of 4

Re: DWG TruView 2011 X64 installation error

09-18-2013 09:08 AM in reply to: informatique

Anyone still having this problem, you need to install both the x86 and the x64 VC redistributables.


These are in the install package, in the case of DWG TV 2014 you need to install all of these:






Which if you're deploying via GPO you can uncompress and use the vc_red.msi files within the redist exe files.

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Are you interested in helping shape the future of the Autodesk Community? To participate in this brief usability study, please click here. Your time and input is greatly appreciated!