Installation & Licensing

Installation & Licensing

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Employee
RobertoTomarchio8050
Posts: 23
Registered: ‎08-16-2007
Message 1 of 6 (8,420 Views)

DWG Trueview 2011 error "Unable to run DWG Trueview.

8420 Views, 5 Replies
05-18-2010 09:44 AM
I have downloaded DWG Trueview from the website and installed on my pc.When I try to run it I get the following message.
"Unable to run DWG Trueview. This may be due to one of the following reasons:
1) This version of DWG Trueview was not installed properly. In this case, you may want to reinstall DWG TrueView
2) You do not have suffiient rights to run DWG Trueview"


This is a common question that we would like to get a solution out to a larger audience of users. To resolve this issue you need to:

1) Make sure that version of the NET framework is higher then 2.0
2) Microsoft .NET Framework 3.5 Service Pack 1

http://www.microsoft.com/downloads/details.aspx?FamilyID=AB99342F-5D1A-413D-8319-81DA479AB0D7&displaylang=en

Roberto Tomarchio , Autodesk Product Support
New Member
David.Reed
Posts: 1
Registered: ‎05-20-2010
Message 2 of 6 (8,420 Views)

Re: DWG Trueview 2011 error "Unable to run DWG Trueview.

05-20-2010 04:51 AM in reply to: RobertoTomarchio8050
When we get this error we have to copy Windows font lucitype.ttf from a machine on which TrueView 2011 works, to the machine with the error. TrueView 2011 then starts OK without needing a reboot/reinstall.

We are using XPSP3 and we use StruCad products (not sure if those facts are relevant).
New Member
superglider
Posts: 1
Registered: ‎02-11-2011
Message 3 of 6 (7,204 Views)

Re: DWG Trueview 2011 error "Unable to run DWG Trueview.

02-11-2011 07:07 AM in reply to: RobertoTomarchio8050

having same problem, and was already running .net 3.5 SP1.  downloaded .net 4 to see it that would help, and got nowhere...

 

any new fixes for this problem?

 

BTW, where can i find that font the other person was talking about?

 

thanks !

New Member
cnl7878
Posts: 1
Registered: ‎02-15-2011
Message 4 of 6 (7,157 Views)

Re: DWG Trueview 2011 error "Unable to run DWG Trueview.

02-15-2011 06:32 AM in reply to: RobertoTomarchio8050

Seeing this same issue on Vista SP2..32bit...with Admin rights, so don't ask.  Have tried uninstall/reinstall/repair.  Have searched for lucitype.ttf...found 0 files on C:\.  Have forced install to "Run as Administrator..." as well as the program itself.

 

 

New Member
H4nz0
Posts: 1
Registered: ‎02-22-2011
Message 5 of 6 (7,024 Views)

Re: DWG Trueview 2011 error "Unable to run DWG Trueview.

02-22-2011 04:23 AM in reply to: RobertoTomarchio8050

Had the same error message on Windows 7 Ulimate 64x after DWG Trueview 2011 installation. Next steps worked for me to start the DWG Trueviewer:

 

 - In "Turn Windows features on or off" (Start --> Control Panel --> Programs and Features --> Turn Windows features on or off) uncheck .NET Framework 3.5.1 option

 

 - Reboot

 

 - Check .NET Framework 3.5.1 option in "Turn Windows features on or off"

 

After these steps DWG Trueview worked for me.

Active Member
lopui
Posts: 6
Registered: ‎10-15-2012
Message 6 of 6 (3,335 Views)

Re: DWG Trueview 2011 error "Unable to run DWG Trueview.

10-16-2012 08:55 PM in reply to: RobertoTomarchio8050

I installed TrueView2013 32-bit locally with admin right without any problem. I uninstalled it and reinstalled it using SMS before I deploy to all users. Now I have the same messages like the discussions above. I have the admin right when I launched the viewer. FYI my system is XP SP3 with .NET 4. Any idea?

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