Installation & Licensing

Installation & Licensing

Community Manager
Posts: 2,453
Registered: ‎09-27-2011
Message 21 of 21 (66 Views)

Re: Download page not working

02-05-2013 04:09 PM in reply to: msmith

Hi Matt!


As mentioned in some of the previous posts, this is due to an internal account issue which needs to be corrected manually on our back end. I've made the necessary adjustment and which should take no more than 30 minutes for your access to be restored. Please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") if that's not the case and I'll troubleshoot accordingly.


Anyone who finds themselves in a similar issue, unable to download and unable to submit a support request through the Subscription Center, can also contact our Customer Support team directly by navigating through the Account login tab, to the "I want to talk to a person" / Contact Options.

Philip Schmelzer
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