Installation & Licensing

Installation & Licensing

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Customer Service
joane.bonghanoy
Posts: 865
Registered: ‎06-06-2011
Message 11 of 21 (270 Views)

Re: Download page not working

04-29-2012 08:56 PM in reply to: mrbungle1
Hi mrbungle1,
 
Please verify if you trying to download from Education Community Site or Subscription Center.
 
Also Private Message me your email address, User ID and password so I can log in and troubleshoot further. Please include a screenshot of the error as well.


Joane Bonghanoy
New Member
jpringle
Posts: 1
Registered: ‎06-18-2012
Message 12 of 21 (246 Views)

Re: Download page not working

06-18-2012 01:51 PM in reply to: RONADAY8524

I am not having this problem as well where the page just keeps refreshing trying to go to Salesforce.com

Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 13 of 21 (243 Views)

Re: Download page not working

06-18-2012 02:41 PM in reply to: jpringle

Hi jpringle,

 

I've made a correction to your account which should resolve the blank screen SFDC looping issue. Please allow at least 15-30 minutes for the changes to become visible on your end, and let me know if it doesn't clear it up.



Philip Schmelzer
New Member
msmith
Posts: 1
Registered: ‎03-16-2012
Message 14 of 21 (232 Views)

Re: Download page not working

07-23-2012 12:44 PM in reply to: RONADAY8524

I am also having this same issue with my account when attempting to reach my Subscription Download section. Who would I need to get with in order to address this?

Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 15 of 21 (226 Views)

Re: Download page not working

07-24-2012 12:47 PM in reply to: msmith

Hello msmith,

 

Typically this issue could be reported / addressed through Customer Service section of the Contact Us option from autodesk.com.

 

I've also made the necessary corrections to your account which should resolve the download looping issue. As mentioned above, please allow at least 15-30 minutes for the changes to become visible on your end, and let me know if it doesn't clear it up.



Philip Schmelzer
New Member
joe.diviak
Posts: 1
Registered: ‎08-11-2012
Message 16 of 21 (202 Views)

Re: Download page not working

08-11-2012 09:24 AM in reply to: joane.bonghanoy

I'm having the same problem.  just a blank screen

Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 17 of 21 (187 Views)

Re: Download page not working

08-11-2012 06:18 PM in reply to: joe.diviak

joe.diviak,

 

After checking your profile associations, I'm guessing that you were referring to the Education Community page and not the Subscription Center (which is the topic of this thread). 

 

Check out this AutodeskCare.com blog post for updates on the Education Community download page issue and available workaround options.



Philip Schmelzer
New Member
wpsu
Posts: 1
Registered: ‎02-01-2013
Message 18 of 21 (113 Views)

Re: Download page not working

02-01-2013 09:48 AM in reply to: RONADAY8524

I cannot download from the subscription center, and am having the same issues the others before me had where the page just reloads forever. The same thing happens when I try to make a support request, which is problematic in that my support options are now limited to posting on the forum or twitter (seriously?)

Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 19 of 21 (107 Views)

Re: Download page not working

02-01-2013 10:29 AM in reply to: wpsu

My apologies for the inconvenience Matt and I definitely understand the frustrations / concern.

 

I've made an adjustment to your account which should resolve the blank screen / SFDC looping issue. Please allow at least 15-30 minutes for the changes to become visible on your end, and let me know if it doesn't clear it up so that we can troubleshoot accordingly.

 

I wanted to point out for future reference that anyone who finds themselves in a similar issue, unable to submit a support request through the Subscription Center, can also contact our Customer Support team directly by navigating through the Account login tab, to the "I want to talk to a person" / Contact Options.



Philip Schmelzer
New Member
msmith
Posts: 1
Registered: ‎02-05-2013
Message 20 of 21 (83 Views)

Re: Download page not working

02-05-2013 12:18 PM in reply to: RONADAY8524

My account is also currently stuck in an infinite loop when trying to contact salesforce.com -- any ideas?

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