Installation & Licensing

Installation & Licensing

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New Member
curlyfrey91
Posts: 2
Registered: ‎01-13-2013
Message 1 of 7 (909 Views)

Download not working correctly.

909 Views, 6 Replies
01-13-2013 03:36 PM

It keeps downloading a ".lzma2" file rather than an .exe whenever I try to download Revit or 3DS Max.

 

Is there a workaround for this?

 

I tried the other download options and they don't work either.  It wont download the Download Manager.

Customer Service
joane.bonghanoy
Posts: 779
Registered: ‎06-06-2011
Message 2 of 7 (888 Views)

Re: Download not working correctly.

01-13-2013 07:09 PM in reply to: curlyfrey91

Hi curlyfrey91, 

 

From what Autodesk site were you trying to download the software? Please do reply back with a screenshot of the error so we can look further into.

 

Do remove as well  the Serial Number information on the screenshot if there is for Security reasons. 



Joane Bonghanoy
New Member
curlyfrey91
Posts: 2
Registered: ‎01-13-2013
Message 3 of 7 (877 Views)

Re: Download not working correctly.

01-13-2013 08:38 PM in reply to: joane.bonghanoy

from the http://studentsmaintenance.autodesk.com website.

 

same thing for 3DS.

 

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Customer Service
joane.bonghanoy
Posts: 779
Registered: ‎06-06-2011
Message 4 of 7 (867 Views)

Re: Download not working correctly.

01-13-2013 11:59 PM in reply to: curlyfrey91

Hi curlyfrey91,

 

We are having Download Issue with the Education Community Site and we are currently working on the resolution. We will keep everyone posted once the issue is resolved. 

 

Do visit our Student Facebook Site or Education Support Team to obtain the download links. For 2013 versions, you can use our Trial Versions page. 

 

 



Joane Bonghanoy
Community Manager
philip.s
Posts: 2,602
Registered: ‎09-27-2011
Message 5 of 7 (860 Views)

Re: Download not working correctly.

01-14-2013 09:49 AM in reply to: joane.bonghanoy

Please note that the Education Community download issue has been resolved! We apologize for any inconveniences this problem may have caused and please feel free to let us know if you have any additional questions, concerns, or issues.



Philip Schmelzer
New Member
sandy.rad1920
Posts: 1
Registered: ‎03-10-2013
Message 6 of 7 (344 Views)

Re: Download not working correctly.

11-26-2013 08:20 AM in reply to: curlyfrey91

Hi! I'm facing the same problems again! Can you olease help me!

I deleted the file and redownloaded it but it still is downloading as .lzma2 and not .exe

Please help

Community Manager
jessica.t
Posts: 1,523
Registered: ‎02-28-2012
Message 7 of 7 (331 Views)

Re: Download not working correctly.

11-26-2013 10:23 AM in reply to: sandy.rad1920

Hi Alankaram,

 

Have you tried downloading from a different location?

 

Be sure to remove any existing files from your previous download before starting the new one.

 

Just as an extra precaution, please follow the steps below to achieve the best download performance:

 

  • Use Internet Explorer 8 or 9, Firefox, Chrome or Safari to access Subscription Center.
  • In the preferences or options area of your preferred browser, remove pop-up blockers and allow access to all *autodesk.com sites.
  • In the preferences or options area of your preferred browser, delete cookies, temporary internet files, and history.
  • Turn off your personal firewall or VPN, if you use one.
  • Close and reopen your preferred browser.

Note: Internet Explorer 10 is not currently compatible with Subscription Center (if applicable) and as a result may not function properly. If you're using Internet Explorer 10, we recommend adding Autodesk.com to your Compatibility View Settings as described below:

  • Hold down Alt-T, select Compatibility View Settings
  • Add "autodesk.com".

Please let me know if this resolves your issue or if you have any other questions.

 

Thank you!



Jessica Thrasher
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