Installation & Licensing

Installation & Licensing

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Valued Mentor
engrtech
Posts: 765
Registered: ‎05-05-2008
Message 1 of 6 (929 Views)
Accepted Solution

Download Manager Fail

929 Views, 5 Replies
04-19-2013 07:25 AM

I'm attempting to download the Infrastructure Suite Premium 2014 using the Download Manager. It downloaded a little over 2GB of the 45.4GB when it said Network Error. Ever since it says "Server is not responding". 

 

download_manager_issue.png

 

Is this is network error on my end or on Autodesk's end?

IDSP 2015
Windows 8.1 Pro 64-bit
8GB RAM

After looking this up some more, I decided to ask our IT department if they were messing with the Internet. Turns out they blocked the servers because they thought they were under attack. Since the servers weren't coming from autodesk.com they didn't know what was going on and blocked it. 

 

They've unblocked it and I'll have to let them know every time I download something from Autodesk so they don't get worried and think we're under attack.

Valued Contributor
FT398
Posts: 94
Registered: ‎03-09-2003
Message 2 of 6 (923 Views)

Re: Download Manager Fail

04-19-2013 07:49 AM in reply to: engrtech

I had exactly the same issue when trying to download Building Design Suite Premium and Ultimate. I gave up and used the direct broswer download instead which worked with no problem. I think the problem is, as ever, the Akamai downloader that Autodesk seem to insist on using despite its constant problems.

Valued Mentor
engrtech
Posts: 765
Registered: ‎05-05-2008
Message 3 of 6 (914 Views)

Re: Download Manager Fail

04-19-2013 07:59 AM in reply to: engrtech

After looking this up some more, I decided to ask our IT department if they were messing with the Internet. Turns out they blocked the servers because they thought they were under attack. Since the servers weren't coming from autodesk.com they didn't know what was going on and blocked it. 

 

They've unblocked it and I'll have to let them know every time I download something from Autodesk so they don't get worried and think we're under attack.

IDSP 2015
Windows 8.1 Pro 64-bit
8GB RAM
Distinguished Contributor
Jroper
Posts: 173
Registered: ‎09-09-2008
Message 4 of 6 (900 Views)

Re: Download Manager Fail

04-19-2013 10:07 AM in reply to: engrtech

Do you know what exactly they needed to unblock?  I have asked our IT network guys to look into this and I'm still having trouble with it.  I think that might be the problem.

Valued Mentor
engrtech
Posts: 765
Registered: ‎05-05-2008
Message 5 of 6 (894 Views)

Re: Download Manager Fail

04-19-2013 10:56 AM in reply to: Jroper

Jroper wrote:

Do you know what exactly they needed to unblock?  I have asked our IT network guys to look into this and I'm still having trouble with it.  I think that might be the problem.


They asked if I was downloading from somewhere in Pennsylvania. All I know is that Autodesk is based in California and that the Download Manager doesn't specify what server(s) it's downloading from. They unblocked the servers in Penn. and it started downloading again. Must be something with the Akamai(sp?) net sessions. 

IDSP 2015
Windows 8.1 Pro 64-bit
8GB RAM
Distinguished Contributor
Jroper
Posts: 173
Registered: ‎09-09-2008
Message 6 of 6 (887 Views)

Re: Download Manager Fail

04-19-2013 12:08 PM in reply to: engrtech

I wonder if it is efulfillment.autodesk.com.  That is where it is downloading from when selecting browser download.

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