Installation & Licensing

Installation & Licensing

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Member
nicholls87
Posts: 4
Registered: ‎10-15-2012
Message 11 of 46 (780 Views)

Re: Download Issue - Access Denied

10-15-2012 03:52 PM in reply to: drb7
Hi, no I cannot download the trial version either. I could only get the US trial version to download but need the Australian license. Any other suggestions? I have enabled cookies, turned off firewalls and upgraded to Mozilla. Still nothing
Community Manager
philip.s
Posts: 2,456
Registered: ‎09-27-2011
Message 12 of 46 (772 Views)

Re: Download Issue - Access Denied

10-15-2012 04:31 PM in reply to: nicholls87

Hi Kerryn - the software is actually the same / there is no difference between the trial and commercial versions or US and Australia for that matter. You mentioned that you were able to download the US trial version. Were you able to install it and or did you then run into an activation issue?



Philip Schmelzer
Member
nicholls87
Posts: 4
Registered: ‎10-15-2012
Message 13 of 46 (765 Views)

Re: Download Issue - Access Denied

10-15-2012 05:28 PM in reply to: drb7
Hi, the US version is installed and working fine. I just noticed in the first part it says that trial is to be used by people in canada and us only. I am in australia and have purchased an Australian copy that won't download. I don't want to get audited and was hoping that the Australian version that I paid for would just work. I tried disabling all the firewalls. The computer is brand new, could there be default settings blocking it perhaps?
Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 14 of 46 (759 Views)

Re: Download Issue - Access Denied

10-15-2012 07:22 PM in reply to: nicholls87

Hi nicholls87:

 

I have tried contacting you on the phone number we have on record but there was no answer. :smileyhappy:

 

First of all, my apologies for the inconvenience. If the link included in the confirmation email is not working, one of the alternative for you is to download AutoCAD LT for MAC from our online Store download page. Make sure that the requested information  (order number/password or  email address/5 digits of your credit card) is correctly entered.

 

Another one is to use this link I have generated for you. Please note that it is valid only for 3 days.

 

AutoCAD LT 2013 for MAC

 

Since ythe product was ordered on-line and there's no media included, I would suggest that you save a copy of the software in a thumbdrive or burn it on CD/DVD.

 

Now, with regard to downloading the trial version, what's important is the serial number you put in to activate it. As long as it is to be used and has been correctly registered to the country you purchased it from, you shouldn't worry about getting audited. 

 

I hope this clarifies.

 

Let me know if you have any further questions.

 

Best Regards,

 



Arlin Bibat
Member
nicholls87
Posts: 4
Registered: ‎10-15-2012
Message 15 of 46 (745 Views)

Re: Download Issue - Access Denied

10-16-2012 05:40 AM in reply to: nicholls87

Thanks to everyone on this helpful forum. You have been quick helping me download my product and now I am one very happy customer! :smileyhappy:

I used the download link you pasted, put my serial number in and registered the product. It seems to be working fine now so thank you so much again :smileyhappy:

I can now say 'access granted'

Member
jlaburch
Posts: 3
Registered: ‎10-29-2012
Message 16 of 46 (721 Views)

Re: Download Issue - Access Denied

10-29-2012 08:30 PM in reply to: camilo.lemos

I have also purchase the AutoCad LT 2013 English Mac OSX and I also get access denied!

$2000 and 48 hours later, few emails from the Autodesk support, and nothing is working!!!

I can't safe the file, it doesn't open, I am so frustated!

 

Member
jlaburch
Posts: 3
Registered: ‎10-29-2012
Message 17 of 46 (714 Views)

Re: Download Issue - Access Denied

10-30-2012 03:23 AM in reply to: arlinpega.bibat

Can you help me as well, I have the same problem with the access denied!

Customer Service
simona.golisciano
Posts: 99
Registered: ‎03-22-2011
Message 18 of 46 (706 Views)

Re: Download Issue - Access Denied

10-30-2012 04:06 AM in reply to: jlaburch

Hi jlaburch,

 

Welcome to our forums.

 

Sorry about the inconvenience. Please try to download AutoCAD LT 2013 for Mac with the below temporary link:

 

AutoCAD_LT_2013_English_Mac_OSX

 

Please note that this link will be valid for the next 72 hours only. Use the serial number and product key you received by e-mail to activate the product. 

 

If you are still unable to download, install and activate the software, please send me your serial number by Private Message, so that I can troubleshoot the issue. To do so, click on my username (simona.golisciano) and then 'Send this user a private message'.

 

Regards



Simona Golisciano
Member
jlaburch
Posts: 3
Registered: ‎10-29-2012
Message 19 of 46 (679 Views)

Re: Download Issue - Access Denied

10-30-2012 08:26 PM in reply to: simona.golisciano

Thank you, thank you, thank you!

It's all working now!

I was about to return my purchase! 

Looking foward to enjoy the AutoCad in my mac now!

New Member
Michael1114
Posts: 1
Registered: ‎11-19-2012
Message 20 of 46 (613 Views)

Re: Download Issue - Access Denied

11-19-2012 10:46 PM in reply to: philip.s

I have the same problem. I have just purchased a copy of Autocad Lt 2013 and it says Access Denied!!!

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