Installation & Licensing

Installation & Licensing

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New Member
drb7
Posts: 1
Registered: ‎06-18-2012
Message 1 of 46 (1,629 Views)

Download Issue - Access Denied

1629 Views, 45 Replies
06-18-2012 03:17 AM

I have recently purcahsed Autocad LT 2013. I also downloaded the Akamai NetSession Interface. When I go to download my purchase I get this

[IMG]http://i.imgur.com/xBpFs.png[/IMG]

 

I turned off my firewall when I went to download as well. How do I fix this?

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 2 of 46 (1,618 Views)

Re: Download Issue - Access Denied

06-18-2012 07:33 AM in reply to: drb7

Hi drb7,

 

I've create this temporary download link for AutoCAD LT 2013 32bits, could you please confirm you are able to run it?

 

The issue you have with the download manager could also come from the anti-virus or your browser settings.

 

 



Celine Manca
New Member
CeeBeePee
Posts: 2
Registered: ‎08-16-2012
Message 3 of 46 (1,571 Views)

Re: Download Issue - Access Denied

08-16-2012 01:24 AM in reply to: celine.manca

I am having exactly the same problem downloading newly purchased software. I tried 3 machines on our network at work .... and also on a standalone PC at home - all attempts have failed with the same error message ....  Access Denied!

 

Note the download of the Akamai downloader completed and was successfully installed.

My Anti-Virus software (AVG) has been disabled.

 

I tried getting some technical support from Autodesk Australia but that was a complete waste of time so I am desperate to hear from anybody who actually knows how to resolve this issue.

Community Manager
camilo.lemos
Posts: 1,191
Registered: ‎09-28-2011
Message 4 of 46 (1,567 Views)

Re: Download Issue - Access Denied

08-16-2012 02:29 AM in reply to: CeeBeePee

Hi CeeBeePee,

 

what product and version are you trying to download? I can create temporary download links for you or, if you prefer, you can download the trial version from our website and activate using your serial number and product key.

 

Let me know, please!



Camilo Lemos
New Member
CeeBeePee
Posts: 2
Registered: ‎08-16-2012
Message 5 of 46 (1,552 Views)

Re: Download Issue - Access Denied

08-16-2012 04:34 PM in reply to: drb7

Hi Camilo:

 

I was trying to download Autocad LT 2013

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 6 of 46 (1,549 Views)

Re: Download Issue - Access Denied

08-16-2012 05:01 PM in reply to: CeeBeePee

Hi CeeBeePee:

 

I've created temporary download links for AutoCAD LT 2013. Please note that they are only valid for 7 days.

 

AutoCAD LT 2013, 32 bit

AutoCAD LT 2013, 64 bit

 

Best Regards,

 

 

 



Arlin Bibat
New Member
tpienaar
Posts: 1
Registered: ‎08-23-2012
Message 7 of 46 (1,506 Views)

Re: Download Issue - Access Denied

08-23-2012 12:34 AM in reply to: drb7

I'm having same problem. Why is this sooo hard? Can't download the software I have purchased - access denied. Tried the 64-bit link in the previous post & yes I could download but it was for the language pack and it wanted a previous copy of Autocad on my PC. When it didn't find one the installation failed. Maybe the link was only for an upgrade version, I don't know.

But I specifically paid for a download so I could work on this job tonight. Now I have to go & the job is not done.

Support is pathetic!!!!!!!!!!! No phone support for purchases is unreasonable.

Please have a working link ready for me to start on in the morning.

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 8 of 46 (1,503 Views)

Re: Download Issue - Access Denied

08-23-2012 12:59 AM in reply to: tpienaar

Hi tpienaar:

 

Please find the link below for your AutoCAD LT 2013.

 

AutoCAD LT 2013, 32 bit

AutoCAD LT 2013, 64 bit

 

Should you run into any issues, let us know.

 

Best Regards,

 

 

 



Arlin Bibat
Member
nicholls87
Posts: 4
Registered: ‎10-15-2012
Message 9 of 46 (1,402 Views)

Re: Download Issue - Access Denied

10-15-2012 02:36 PM in reply to: drb7
Please help. I have the same problem. I purchased the autocad LT version 2013 in Australia for my mac and keep getting access denied! I bought the download for work due in three days. Help!
Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 10 of 46 (1,397 Views)

Re: Download Issue - Access Denied

10-15-2012 03:03 PM in reply to: nicholls87

Hello Kerryn - I'd like to apologize for the inconvenience. 

 

Are you able to download the software as a trial and activate with your license information?



Philip Schmelzer
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