Installation & Licensing

Installation & Licensing

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Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011
Message 21 of 50 (417 Views)

Re: Download Centre problems - PLEASE HELP

11-23-2011 12:22 PM in reply to: mthous72

Thanks for the quick reply Matt,

 

I've logged into your account multiple times to see if I could duplicate the error with no luck. Can you try clearing your browser cache / temporary internet files and cookies and login again?



Philip Schmelzer
Member
MegeeC
Posts: 3
Registered: ‎03-05-2012
Message 22 of 50 (388 Views)

Re: Download Centre problems - PLEASE HELP

03-05-2012 08:18 AM in reply to: philip.s

Unfortunately I'm not able to log in either. I don't know what the problem is as I used 2 seperate browsers in hopes that the issue was with one or the other-- I originally installed Maya 2010 version with internet explorer. Admittedly I got much farther along with Explorer, but when I went to download I also got a prompt to resend my email for activation. The cache was entirely clean as well, so I'm not sure of the problem.... Perhaps it's my internet. I'll try again on another wifi connection and see if that is the problem. Will keep the thread updated.

Customer Service
bielskj
Posts: 76
Registered: ‎02-29-2012
Message 23 of 50 (382 Views)

Re: Download Centre problems - PLEASE HELP

03-05-2012 08:37 AM in reply to: MegeeC

Hello MegeeC,

 

Please provide me with your user name and authorization to reset your password so I can try to log in to your account and troubleshoot your issue.  Please send me your user name by private message by clicking on the Envelope next to my user name.



Lucio.Bielski
Front Desk Representative

Autodesk, Inc.

Customer Service
bielskj
Posts: 76
Registered: ‎02-29-2012
Message 24 of 50 (376 Views)

Re: Download Centre problems - PLEASE HELP

03-05-2012 09:05 AM in reply to: bielskj

Hi MegeeC,

 

I was able to activate your education community account.  You should now be able to access the education community and download your product.



Lucio.Bielski
Front Desk Representative

Autodesk, Inc.

Member
MegeeC
Posts: 3
Registered: ‎03-05-2012
Message 25 of 50 (372 Views)

Re: Download Centre problems - PLEASE HELP

03-05-2012 10:17 AM in reply to: bielskj

Oh, thank you! I'm unable to download at this moment in time (have to run) though I'll definately post if it works or not tonight when I get hom. Thank you again!

Member
MegeeC
Posts: 3
Registered: ‎03-05-2012
Message 26 of 50 (356 Views)

Thank you!

03-06-2012 07:42 AM in reply to: bielskj

Download is working now. Thank you very much for all your help! Autodesk support is amazing. <3

New Member
zahak1989
Posts: 1
Registered: ‎04-16-2012
Message 27 of 50 (333 Views)

Re: Download Centre problems - PLEASE HELP

04-16-2012 10:40 AM in reply to: bielskj

I can't seem to log in either,  I'm trying to get the 3DS Max 2012 for my new class and it keeps making me log in, though it says i'm not logged in after. It's an endless loop of loggin in :smileysad:  I have tried multiple browsers and cleared my cookies and history data. Please assist~

New Member
jrs3265
Posts: 2
Registered: ‎04-30-2012
Message 28 of 50 (315 Views)

Re: Download Centre problems - PLEASE HELP

04-30-2012 02:29 PM in reply to: zahak1989

I am also having the same problem.

Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011
Message 29 of 50 (308 Views)

Re: Download Centre problems - PLEASE HELP

04-30-2012 04:43 PM in reply to: zahak1989

Hi zahak1989,

 

Following up from your previous post. Are you still having login issues within the Education Community?



Philip Schmelzer
Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011
Message 30 of 50 (307 Views)

Re: Download Centre problems - PLEASE HELP

04-30-2012 04:46 PM in reply to: jrs3265

jrs3265,

 

I apologize for the delayed response / I've just manually activated your profile and you should now be able to access the site. Please let us know if you're still experiencing issues and or have additional questions or inquiries.



Philip Schmelzer
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